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az_rigtig
Participant
November 22, 2013
Question

Internet Explorer 10 won't install Adobe Connect (latest) - what's wrong?

  • November 22, 2013
  • 1 reply
  • 1031 views

I have downloaded the latest plug-in for Adobe Connect and install it from the zip [ac_addin_win_392.zip]. I unzip that to a folder, then click on the [setup.exe] executable. The process executes successfully. When I open my add-ins folder for IE10, however, the plug-in is not shown. There is a website to test meeting connections https://na1cps.adobeconnect.com/common/help/en/support/meeting_test.htm - which says I do not have Adobe Connect installed. What is going on? I've done this several times now with no success. I have a meeting in a matter of days that is really vital to attend but this won't work!

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1 reply

Nikhil Sharma
Adobe Employee
Nikhil Sharma
Adobe Employee
November 22, 2013

Hi az_rigtig,

After installation of latest add-in can you check and confirm if installed files(adobeconnectaddin.exe /digest.s) are present in you installation directory.

By Default the instalation directory is : C:\Users\<username>\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin or %appdata%\Macromedia\Flash Player\www.macromedia.com\bin

Also make sure no config (mms.cfg) present in below locations : a) C:\Windows\System32\Macromed\Flash b) C:\Windows\SysWOW64\Macromed\Flash (for 64 biut machines)

Let me know if this solves the purpose .

Thanks

Nikhil

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