Skip to main content
K
kevins66992404
Participant
October 25, 2017
Question

IOS Adobe Connect Cannot Connect to On-Premise Server/Meeting

  • October 25, 2017
  • 1 reply
  • 636 views

When I try to connect from any iPhone/IOS device to our on-premise server/room, I get the error "Unable to establish secure connection to the server. Please try again." I can't tell if this is a server setting issue, an SSL/TLS issue or a trusted SSL certificate issue. What could be causing the problem and how do I run the fix?

    This topic has been closed for replies.

    1 reply

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    October 26, 2017

    It is likely a security issue, and could be related to the SSL certificate, but may require further investigation.

    There is a patch for supporting iOS devices for on-premise deployments of Connect 9. It may be worth verifying that this patch has been applied to the server(s). Find on-premise patch files for Adobe Connect 9

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices