Is it free to upgrade from 9.0.4 to 9.2 with a support contract in place?

Question

Does anyone know if I need a new licence key generated by adobe to be able to upgrade from 9.0 to 9.2?

I have the 9.2 software and we have a support contract with Adobe but I've been unable to get a response from the support team when raising a support case in their portal.

I don't want to try and complete the upgrade and destroy our in house development environment if I find the licence keys I have won't work or the upgrade is going to be expensive.

Any ideas?

Thanks, Rob

Jorma_at_Knox · Accepted Answer

A new key shouldn't be needed for a dot release, but if it is, you can always pull it down when the installer wizard gets to that step and provides a link or by going to the link provided in the Connect server management console. You should have a direct phone number and email for Platinum support, and if you don't your reseller should be able to get you one.

Also, all the patches and their release notes can be found here: On-Premise patches

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