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H
Hayes-QT
Participant
January 21, 2010
Question

Is there a problem with the eseminars/ondemand?

  • January 21, 2010
  • 2 replies
  • 1470 views

I have had problems getting the eseminars to work at

http://adobeeseminars.com.au/ondemand

I have used them successfully in the past, both live and on demand.

Have tried on 3 computers and no luck, and have tried many different seminars with no luck. They just load up the dark grey screen with the Adobe Acrobat Connect Pro Meeting on the left of the screen with the green 'loading' bar. The green bar loads fully and then it does nothing - just stays on the dark grey screen.

Has something changed? do I need new software now?

I'm on Mac OSX10.4 + Safari 4.04. Don't have Connect but haven't needed it in the past to view the ondemand seminars

Any help much appreciated - I'm trying to learn Flash

    This topic has been closed for replies.

    2 replies

    H
    Heywardjr
    Participating Frequently
    February 10, 2011

    Here are the specs required to attend an Adobe Connect meeting or recording:

    Mac OS

    • 500MHz PowerPC® G3 or faster or 1.83GHz Intel Core™ Duo or faster processor
    • Mac OS X v10.4–10.6 (Intel); Mac OS X v10.4 (PowerPC)
    • 512MB of RAM (1GB recommended)
    • Mozilla Firefox 2.x or 3x; Safari 2.x; or Google Chrome
    • Adobe Flash Player 10.1 for all users (hosts, presenters, participants, and administrators)
    Also, your network firewall must allow traffic on port 1935 to flow.  If you are on a corporate network, many times the network routers have not been configured to allow port 1935 to be open to video traffic and they block that port.  I suspect by the postings here that port 1935 is blocked.  You are getting into the meeting or recording just fine via port 80 but when the video (Flash) needs to start that arrives via port 1935.  Try connecting from home and see if you get the same thing.  If you get through just fine, then the firewall is the issue. If you discover this is a port issue, then your IT admins will need to open that port to allow you access to the content on those servers.
    If you are on a home network and you are getting this, it could be your home network router may be restricting port 1935. Try turning off temporarily the Mac or WIndows Firewall to see if that affects anything.
    I was able to load several of these just fine tonight and I notice these are running in Australia.  I'n located in Virginia, and they loaded just fine with video and sound.  Loved the Aussie accent.
    Hope these suggestions help.

    J
    jobee71
    Participant
    January 21, 2010

    I have been trying all week on various computers at 2 different sites. For most of the week I thought it was me!! But yesterday I finally got one of the eseminars to work - one on Dreamweaver - but I've been unable to get any others to work (of the ones I've tried). I've been searching all week for some kind of info on what's happening.

    I'm glad it's not just me!!

    S
    SandraJMc
    Participant
    March 2, 2010

    I haven't been able to get past the opening screen in weeks.

    Flash is working fine on my PC, the machine passes the connection test, and I've done everything else Adobe.com suggests, but Firefox just stalls while waiting for info from admin.adobe.com. IE8 shows this message when I doubleclick on the error icon at the bottom of the browser. The numbers vary, depending on which eseminar I'm trying to watch.

    Message: Access is denied.

    Line: 27

    Char: 9

    Code: 0

    URI: https://admin.adobe.acrobat.com/_a227210/p40027579/?guestName=(Removed by me)

    Message: 'document.theFlashObj' is null or not an object

    Line: 74

    Char: 1

    Code: 0

    URI: https://admin.adobe.acrobat.com/_a227210/p40027579/?guestName=(Removed)

    Don't have a clue what all of that means. I'd love to know if there's something I can do at my end.

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