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September 15, 2017
Question

Issues with Adobe connect Integration with Successfactors

  • September 15, 2017
  • 1 reply
  • 1987 views

Hi,

We are in the process of integration with sucessfactors LMS. We have deployed the proxlet.war on a separate tomcat instace & have extracted the content.zip to the

the common directory.(not sure it causes the issues)

Whenever someone launches the course from successfactors, a blank browser window opens.

When I see the console for log, I get heaps of errors with invlaide character.

As I click on the errors I can see every js file is appended by

<html>

<head>

<title>Request Not Processed</title>

the desired javascript file here.

</head>

<body class="normalClass" onLoad="

        initPage();" bgcolor="white">

<div class="banner">

<a><img id="bannerLogo" border="0" src="/_a7/webappBanner/custom/images/logos/banner_logo.png" height="50" width="360"></a>

<div id="log">

<ul>

<li>

<a href="javascript:showContent('/system/help?help=/connect/9.0/using/index.html&locale=en', false, '', 800, 600)">Help</a>

</li>

<li>

<a href="/system/logout?set-lang=en&user-id=16440008">Logout:  <b>Demo Api</b>  </a>

</li>

</ul>

</div>

<br class="clear-both">

<div id="gnWrapper">

<div id="gnLeft">

</div>

<div id="gnMiddle">

<img src="/common/images/spacer.gif" width="825" height="1" alt="" class="minwidth"><ul id="globalnav">

</ul>

<form id="searchContentForm" name="searchContentForm" method="post" action="/admin/home/homepage/search/search-results">

<p id="searchContent">

<input class="textfield" type="Text" name="query" value="" size="12" maxlength="166"><input id="submit" name="search" type="submit" value="Search" class="tabNotSel"><a href="/admin/home/homepage/search" title="Advanced" style="text-decoration: none;">...</a>

</p>

</form>

<br class="clear-both">

</div>

<div id="gnRight">

</div>

</div>

</div>

<div class="pageContent" style="width:960">

<br>

<div id="divBody"><!--

    Request Not Processed

    The system was unable to process your request.

  -->

<table align="center" width="80%">

<tr>

<td align="center">

<br>

<br>

<b>Request Not Processed</b></td>

</tr>

<tr>

<td align="left">

<br>

<br>

<body>The system was unable to process your request.</body>

<br>

<br>

<m id="error-assistance">

    For further assistance, please check out the

    <a href="/common/help/en/go/support_index.html">Adobe Connect support

    center</a> or contact

    <a href="/common/help/en/go/support.html">Adobe Connect support</a>.

  </m>

<br>

<br>

<br>

<br>

<br>

</td>

</tr>

<tr>

<td align="center"><a class="button" target="_self" onClick="javascript:closeOrBack()">OK</a></td>

</tr>

</table>

</div>

</div>

<div class="pageFooter" style="

    width:960">

    Copyright &copy; 2001 - 2014 Adobe Systems Incorporated and its licensors.

               All rights reserved.

     </div>

<br>

<script src="/common/scripts/JavaScriptServlet"></script>

</body>

</html>

I tried the grand ADOBE Connect Support, but It's as busy as it can be 24/7.

Regards

Sameer

This topic has been closed for replies.

1 reply

Jorma_at_Knox
Legend
September 18, 2017

Sameer,

Were you trying the general Adobe Support or the Adobe Connect Support? I've had very good luck with the Connect Support team. They can be reached via chat or phone here: Adobe Connect Help | Adobe Connect Support

They may be the best resource to help identify the issue.

September 19, 2017

Hey FlyingJ,

Thanks for your reply, I tried reaching the support first, when I showed them this , they said it's not in their scope (we have purchased platinum support lol), so I am on my own, with successfactors team being clueless about this, with a bit of trial and error I moved the content.zip to webapps folder of breeze, which resolved this issue, now at least I am able to launch the module from within successfactors, now the issue that the proxlet is not invoked, which is required to relay the results back. I am a java developer, so I can at least imagine what is going on under the hood.

Regards

Sameer

Jorma_at_Knox
Legend
September 19, 2017

Yeah, I see that you are kind of in limbo there.

You may try reaching out to eSyncTraining, eSyncTraining– Custom Pods & LMS LTI Integration-Adobe Connect, to see if they can provide any valuable support. They may be able to get you set up correctly.