I'm currently evaluating Adobe Connect to determine if it will work well for our company's webinars. As part of the evaluation, I attempted to create a custom event template. The first thing I did was to apply a custom background (using an image) to the template. The next thing I did was attempt to change the time zone from U.S./Michigan to U.S./Eastern. When the page refreshed, I got the error message included below. After that, every time I attempted to edit any template, I got the sam error message. I am accessing Adobe Connect using the Google Chrome browser Version 32.0.1700.107 m. I tried loggin in with Internet Explorer 9 version 9.0.8112.16421. At first, it seemed to work, but then I went to edit something in the catalog (adding a graphic), and, suddenly, I got the error again.

I tried to contact Support through chat, but they don't support trials. Can anyone help me with this issue?

Error during include of component '/apps/connect/components/eventlandingpage'

Error Message:

org.apache.sling.api.scripting.ScriptEvaluationException: javax.servlet.ServletException: javax.servlet.jsp.JspException: Error while executing script head.jsp

Processing Info:

Sling Request Progress:

      0 (2014-02-22 17:16:17) TIMER_START{Request Processing} 0 (2014-02-22 17:16:17) COMMENT timer_end format is {<elapsed msec>,<timer name>} <optional message> 0 (2014-02-22 17:16:17) LOG Method=GET, PathInfo=/content/connect/c1/1127732221/en/events/event/shared/1127913809/event_landing.html 0 (2014-02-22 17:16:17) TIMER_START{ResourceResolution} 0 (2014-02-22 17:16:17) TIMER_END{0,ResourceResolution} URI=/content/connect/c1/1127732221/en/events/event/shared/1127913809/event_landing.html resolves to Resource=JcrNodeResource, type=cq:Page, superType=null, path=/content/connect/c1/1127732221/en/events/event/shared/1127913809/event_landing 0 (2014-02-22 17:16:17) LOG Resource Path Info: SlingRequestPathInfo: path='/content/connect/c1/1127732221/en/events/event/shared/1127913809/event_landing', selectorString='null', extension='html', suffix='null' 0 (2014-02-22 17:16:17) TIMER_START{ServletResolution} 0 (2014-02-22 17:16:17) TIMER_START{resolveServlet(JcrNodeResource, type=cq:Page, superType=null, path=/content/connect/c1/1127732221/en/events/event/shared/1127913809/event_landing)} 0 (2014-02-22 17:16:17) TIMER_END{0,resolveServlet(JcrNodeResource, type=cq:Page, superType=null, path=/content/connect/c1/1127732221/en/events/event/shared/1127913809/event_landing)} Using servlet /libs/foundation/components/primary/cq/Page/Page.jsp 0 (2014-02-22 17:16:17) TIMER_END{0,ServletResolution} URI=/content/connect/c1/1127732221/en/events/event/shared/1127913809/event_landing.html handled by Servlet=/libs/foundation/components/primary/cq/Page/Page.jsp 0 (2014-02-22 17:16:17) LOG Applying Requestfilters 0 (2014-02-22 17:16:17) LOG Calling filter: org.apache.sling.bgservlets.impl.BackgroundServletStarterFilter 0 (2014-02-22 17:16:17) LOG Calling filter: org.apache.sling.rewriter.impl.RewriterFilter 0 (2014-02-22 17:16:17) LOG Calling filter: com.day.cq.wcm.core.impl.WCMRequestFilter 0 (2014-02-22 17:16:17) LOG Calling filter: org.apache.sling.i18n.impl.I18NFilter 0 (2014-02-22 17:16:17) LOG Calling filter: com.day.cq.theme.impl.ThemeResolverFilter 0 (2014-02-22 17:16:17) LOG Calling filter: com.day.cq.wcm.foundation.forms.impl.FormsHandlingServlet 0 (2014-02-22 17:16:17) LOG Calling filter: org.apache.sling.engine.impl.debug.RequestProgressTrackerLogFilter 0 (2014-02-22 17:16:17) LOG Calling filter: com.day.cq.wcm.mobile.core.impl.redirect.RedirectFilter 0 (2014-02-22 17:16:17) LOG RedirectFilter did not redirect (MobileUtil.isMobileResource() returns false) 0 (2014-02-22 17:16:17) LOG Calling filter: com.day.cq.wcm.core.impl.warp.TimeWarpFilter 0 (2014-02-22 17:16:17) LOG Applying Componentfilters 0 (2014-02-22 17:16:17) LOG Calling filter: com.day.cq.wcm.core.impl.WCMComponentFilter 0 (2014-02-22 17:16:17) LOG Calling filter: com.day.cq.wcm.core.impl.WCMDebugFilter 0 (2014-02-22 17:16:17) TIMER_START{/libs/foundation/components/primary/cq/Page/Page.jsp#0} 0 (2014-02-22 17:16:17) LOG Including resource JcrNodeResource, type=connect/components/eventlandingpage, superType=null, path=/content/connect/c1/1127732221/en/events/event/shared/1127913809/event_landing/jcr:content (SlingRequestPathInfo: path='/content/connect/c1/1127732221/en/events/event/shared/1127913809/event_landing/jcr:content', selectorString='null', extension='html', suffix='null') 0 (2014-02-22 17:16:17) TIMER_START{resolveServlet(JcrNodeResource, type=connect/components/eventlandingpage, superType=null, path=/content/connect/c1/1127732221/en/events/event/shared/1127913809/event_landing/jcr:content)} 0 (2014-02-22 17:16:17) TIMER_END{0,resolveServlet(JcrNodeResource, type=connect/components/eventlandingpage, superType=null, path=/content/connect/c1/1127732221/en/events/event/shared/1127913809/event_landing/jcr:content)} Using servlet /libs/foundation/components/page/page.jsp 0 (2014-02-22 17:16:17) LOG Applying Includefilters 0 (2014-02-22 17:16:17) LOG Calling filter: com.day.cq.wcm.core.impl.WCMComponentFilter 0 (2014-02-22 17:16:17) LOG Calling filter: com.day.cq.wcm.core.impl.WCMDebugFilter 0 (2014-02-22 17:16:17) TIMER_START{/libs/foundation/components/page/page.jsp#1} 0 (2014-02-22 17:16:17) LOG Including script head.jsp for path=/content/connect/c1/1127732221/en/events/event/shared/1127913809/event_landing/jcr:content, type=connect/components/eventlandingpage: /apps/connect/components/page/head.jsp 0 (2014-02-22 17:16:17) TIMER_START{/apps/connect/components/page/head.jsp} 16 (2014-02-22 17:16:17) LOG SCRIPT ERROR: javax.servlet.ServletException: java.lang.Exception: unable to initialize connect properties 16 (2014-02-22 17:16:17) LOG SCRIPT ERROR: javax.servlet.ServletException: javax.servlet.jsp.JspException: Error while executing script head.jsp 16 (2014-02-22 17:16:17) TIMER_END{16,/libs/foundation/components/page/page.jsp#1} 16 (2014-02-22 17:16:17) LOG Found processor for post processing ProcessorConfiguration: {contentTypes=[text/html],order=-1, active=true, valid=true, processErrorResponse=true, pipeline=(generator=Config(type=htmlparser, config={}), transformers=(Config(type=linkchecker, config={}), Config(type=mobile, config=org.apache.sling.jcr.resource.JcrPropertyMap@139256bf), Config(type=mobiledebug, config=org.apache.sling.jcr.resource.JcrPropertyMap@aa7fc53), Config(type=contentsync, config=org.apache.sling.jcr.resource.JcrPropertyMap@36182d6f), serializer=Config(type=htmlwriter, config={}))} 16 (2014-02-22 17:16:17) TIMER_END{16,Request Processing} Dumping SlingRequestProgressTracker Entries 

Full Exception:

org.apache.sling.api.scripting.ScriptEvaluationException: javax.servlet.ServletException: javax.servlet.jsp.JspException: Error while executing script head.jsp at org.apache.sling.scripting.core.impl.DefaultSlingScript.call(DefaultSlingScript.java:385) at org.apache.sling.scripting.core.impl.DefaultSlingScript.eval(DefaultSlingScript.java:170) at org.apache.sling.scripting.core.impl.DefaultSlingScript.service(DefaultSlingScript.java:456) at org.apache.sling.engine.impl.request.RequestData.service(RequestData.java:500) at org.apache.sling.engine.impl.filter.SlingComponentFilterChain.render(SlingComponentFilterChain.java:45) at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:64) at com.day.cq.wcm.core.impl.WCMDebugFilter.doFilterWithErrorHandling(WCMDebugFilter.java:183) at com.day.cq.wcm.core.impl.WCMDebugFilter.doFilter(WCMDebugFilter.java:150) at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:60) at com.day.cq.wcm.core.impl.WCMComponentFilter.doFilter(WCMComponentFilter.java:219) at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:60) at org.apache.sling.engine.impl.SlingRequestProcessorImpl.processComponent(SlingRequestProcessorImpl.java:257) at org.apache.sling.engine.impl.SlingRequestProcessorImpl.dispatchRequest(SlingRequestProcessorImpl.java:297) at org.apache.sling.engine.impl.request.SlingRequestDispatcher.dispatch(SlingRequestDispatcher.java:216) at org.apache.sling.engine.impl.request.SlingRequestDispatcher.include(SlingRequestDispatcher.java:103) at com.day.cq.wcm.core.impl.WCMComponentFilter$ForwardRequestDispatcher.include(WCMComponentFilter.java:381) at org.apache.jsp.libs.foundation.components.primary.cq.Page.Page_jsp._jspService(Page_jsp.java:106) at org.apache.sling.scripting.jsp.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70) at javax.servlet.http.HttpServlet.service(HttpServlet.java:820) at org.apache.sling.scripting.jsp.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:420) at org.apache.sling.scripting.jsp.JspServletWrapperAdapter.service(JspServletWrapperAdapter.java:59) at org.apache.sling.scripting.jsp.JspScriptEngineFactory.callJsp(JspScriptEngineFactory.java:233) at org.apache.sling.scripting.jsp.JspScriptEngineFactory.access$100(JspScriptEngineFactory.java:85) at org.apache.sling.scripting.jsp.JspScriptEngineFactory$JspScriptEngine.eval(JspScriptEngineFactory.java:453) at org.apache.sling.scripting.core.impl.DefaultSlingScript.call(DefaultSlingScript.java:358) at org.apache.sling.scripting.core.impl.DefaultSlingScript.eval(DefaultSlingScript.java:170) at org.apache.sling.scripting.core.impl.DefaultSlingScript.service(DefaultSlingScript.java:456) at org.apache.sling.engine.impl.request.RequestData.service(RequestData.java:500) at org.apache.sling.engine.impl.filter.SlingComponentFilterChain.render(SlingComponentFilterChain.java:45) at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:64) at com.day.cq.wcm.core.impl.WCMDebugFilter.doFilter(WCMDebugFilter.java:147) at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:60) at com.day.cq.wcm.core.impl.WCMComponentFilter.filterRootInclude(WCMComponentFilter.java:308) at com.day.cq.wcm.core.impl.WCMComponentFilter.doFilter(WCMComponentFilter.java:141) at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:60) at org.apache.sling.engine.impl.SlingRequestProcessorImpl.processComponent(SlingRequestProcessorImpl.java:257) at org.apache.sling.engine.impl.filter.RequestSlingFilterChain.render(RequestSlingFilterChain.java:49) at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:64) at com.day.cq.wcm.core.impl.warp.TimeWarpFilter.doFilter(TimeWarpFilter.java:106) at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:60) at com.day.cq.wcm.mobile.core.impl.redirect.RedirectFilter.doFilter(RedirectFilter.java:296) at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:60) at org.apache.sling.engine.impl.debug.RequestProgressTrackerLogFilter.doFilter(RequestProgressTrackerLogFilter.java:59) at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:60) at com.day.cq.wcm.foundation.forms.impl.FormsHandlingServlet.doFilter(FormsHandlingServlet.java:220) at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:60) at com.day.cq.theme.impl.ThemeResolverFilter.doFilter(ThemeResolverFilter.java:76) at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:60) at org.apache.sling.i18n.impl.I18NFilter.doFilter(I18NFilter.java:117) at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:60) at com.day.cq.wcm.core.impl.WCMRequestFilter.doFilter(WCMRequestFilter.java:89) at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:60) at org.apache.sling.rewriter.impl.RewriterFilter.doFilter(RewriterFilter.java:83) at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:60) at org.apache.sling.bgservlets.impl.BackgroundServletStarterFilter.doFilter(BackgroundServletStarterFilter.java:135) at org.apache.sling.engine.impl.filter.AbstractSlingFilterChain.doFilter(AbstractSlingFilterChain.java:60) at org.apache.sling.engine.impl.SlingRequestProcessorImpl.processRequest(SlingRequestProcessorImpl.java:153) at org.apache.sling.engine.impl.SlingMainServlet.service(SlingMainServlet.java:206) at org.apache.felix.http.base.internal.handler.ServletHandler.doHandle(ServletHandler.java:96) at org.apache.felix.http.base.internal.handler.ServletHandler.handle(ServletHandler.java:79) at org.apache.felix.http.base.internal.dispatch.ServletPipeline.handle(ServletPipeline.java:42) at org.apache.felix.http.base.internal.dispatch.InvocationFilterChain.doFilter(InvocationFilterChain.java:49) at org.apache.felix.http.base.internal.dispatch.HttpFilterChain.doFilter(HttpFilterChain.java:33) at org.apache.sling.i18n.impl.I18NFilter.doFilter(I18NFilter.java:117) at org.apache.felix.http.base.internal.handler.FilterHandler.doHandle(FilterHandler.java:88) at org.apache.felix.http.base.internal.handler.FilterHandler.handle(FilterHandler.java:76) at org.apache.felix.http.base.internal.dispatch.InvocationFilterChain.doFilter(InvocationFilterChain.java:47) at org.apache.felix.http.base.internal.dispatch.HttpFilterChain.doFilter(HttpFilterChain.java:33) at com.adobe.granite.license.impl.LicenseCheckFilter.doFilter(LicenseCheckFilter.java:179) at org.apache.felix.http.base.internal.handler.FilterHandler.doHandle(FilterHandler.java:88) at org.apache.felix.http.base.internal.handler.FilterHandler.handle(FilterHandler.java:76) at org.apache.felix.http.base.internal.dispatch.InvocationFilterChain.doFilter(InvocationFilterChain.java:47) at org.apache.felix.http.base.internal.dispatch.HttpFilterChain.doFilter(HttpFilterChain.java:33) at org.apache.sling.security.impl.ReferrerFilter.doFilter(ReferrerFilter.java:238) at org.apache.felix.http.base.internal.handler.FilterHandler.doHandle(FilterHandler.java:88) at org.apache.felix.http.base.internal.handler.FilterHandler.handle(FilterHandler.java:76) at org.apache.felix.http.base.internal.dispatch.InvocationFilterChain.doFilter(InvocationFilterChain.java:47) at org.apache.felix.http.base.internal.dispatch.HttpFilterChain.doFilter(HttpFilterChain.java:33) at org.apache.sling.engine.impl.log.RequestLoggerFilter.doFilter(RequestLoggerFilter.java:75) at org.apache.felix.http.base.internal.handler.FilterHandler.doHandle(FilterHandler.java:88) at org.apache.felix.http.base.internal.handler.FilterHandler.handle(FilterHandler.java:76) at org.apache.felix.http.base.internal.dispatch.InvocationFilterChain.doFilter(InvocationFilterChain.java:47) at org.apache.felix.http.base.internal.dispatch.HttpFilterChain.doFilter(HttpFilterChain.java:33) at org.apache.felix.http.base.internal.dispatch.FilterPipeline.dispatch(FilterPipeline.java:48) at org.apache.felix.http.base.internal.dispatch.Dispatcher.dispatch(Dispatcher.java:39) at org.apache.felix.http.base.internal.DispatcherServlet.service(DispatcherServlet.java:67) at javax.servlet.http.HttpServlet.service(HttpServlet.java:820) at com.day.j2ee.servletengine.ServletRuntimeEnvironment.service(ServletRuntimeEnvironment.java:250) at com.day.j2ee.servletengine.RequestDispatcherImpl.doFilter(RequestDispatcherImpl.java:315) at com.day.j2ee.servletengine.RequestDispatcherImpl.service(RequestDispatcherImpl.java:334) at com.day.j2ee.servletengine.RequestDispatcherImpl.service(RequestDispatcherImpl.java:377) at com.day.j2ee.servletengine.ServletHandlerImpl.process(ServletHandlerImpl.java:351) at com.day.j2ee.servletengine.HttpListener$Worker.run(HttpListener.java:625) at java.lang.Thread.run(Thread.java:662) Caused by: org.apache.sling.api.SlingException: javax.servlet.ServletException: javax.servlet.jsp.JspException: Error while executing script head.jsp at org.apache.sling.scripting.jsp.jasper.servlet.JspServletWrapper.handleJspExceptionInternal(JspServletWrapper.java:563) at org.apache.sling.scripting.jsp.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:499) at org.apache.sling.scripting.jsp.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:443) at org.apache.sling.scripting.jsp.JspServletWrapperAdapter.service(JspServletWrapperAdapter.java:59) at org.apache.sling.scripting.jsp.JspScriptEngineFactory.callJsp(JspScriptEngineFactory.java:233) at org.apache.sling.scripting.jsp.JspScriptEngineFactory.access$100(JspScriptEngineFactory.java:85) at org.apache.sling.scripting.jsp.JspScriptEngineFactory$JspScriptEngine.eval(JspScriptEngineFactory.java:453) at org.apache.sling.scripting.core.impl.DefaultSlingScript.call(DefaultSlingScript.java:358) ... 93 more Caused by: org.apache.sling.api.SlingException: javax.servlet.ServletException: java.lang.Exception: unable to initialize connect properties at org.apache.sling.scripting.jsp.jasper.servlet.JspServletWrapper.handleJspExceptionInternal(JspServletWrapper.java:563) at org.apache.sling.scripting.jsp.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:499) at org.apache.sling.scripting.jsp.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:443) at org.apache.sling.scripting.jsp.JspServletWrapperAdapter.service(JspServletWrapperAdapter.java:59) at org.apache.sling.scripting.jsp.JspScriptEngineFactory.callJsp(JspScriptEngineFactory.java:233) at org.apache.sling.scripting.jsp.JspScriptEngineFactory.access$100(JspScriptEngineFactory.java:85) at org.apache.sling.scripting.jsp.JspScriptEngineFactory$JspScriptEngine.eval(JspScriptEngineFactory.java:453) at org.apache.sling.scripting.core.impl.DefaultSlingScript.call(DefaultSlingScript.java:358) at org.apache.sling.scripting.core.impl.DefaultSlingScript.eval(DefaultSlingScript.java:170) at org.apache.sling.scripting.core.impl.DefaultSlingScript.service(DefaultSlingScript.java:456) at com.day.cq.wcm.tags.IncludeTag.includeScript(IncludeTag.java:167) at com.day.cq.wcm.tags.IncludeTag.doEndTag(IncludeTag.java:87) at org.apache.jsp.libs.foundation.components.page.page_jsp._jspx_meth_cq_005finclude_005f0(page_jsp.java:178) at org.apache.jsp.libs.foundation.components.page.page_jsp._jspService(page_jsp.java:148) at org.apache.sling.scripting.jsp.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70) at javax.servlet.http.HttpServlet.service(HttpServlet.java:820) at org.apache.sling.scripting.jsp.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:420) ... 98 more Caused by: java.lang.Exception: unable to initialize connect properties at org.apache.jsp.apps.connect.components.page.head_jsp._jspService(head_jsp.java:337) at org.apache.sling.scripting.jsp.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70) at javax.servlet.http.HttpServlet.service(HttpServlet.java:820) at org.apache.sling.scripting.jsp.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:420) ... 112 more Caused by: javax.jcr.PathNotFoundException: /content/connect/connectinfo at org.apache.jackrabbit.core.session.SessionItemOperation.perform(SessionItemOperation.java:192) at org.apache.jackrabbit.core.session.SessionState.perform(SessionState.java:216) at org.apache.jackrabbit.core.SessionImpl.perform(SessionImpl.java:361) at org.apache.jackrabbit.core.SessionImpl.getNode(SessionImpl.java:1109) at org.apache.jsp.apps.connect.components.page.head_jsp._jspService(head_jsp.java:328) ... 115 more