Lack of true Ubuntu 64-bit support for Connect add-in

Dear Adobe,

This well-worn conversation seems to have been asked a few times before, and ignored a few times before, so you'll forgive me for re-opening it again.

I downloaded the 64-bit debian package of your Adobe Connect add-in yesterday from Adobe's website. Here it is sitting on my local disk:

$ ls ~/.shared/

total 540108

drwxrwxrwx 2 root     root          4096 2012-05-31 15:00 ./

drwxr-xr-x 5 root     root          4096 2012-04-23 22:24 ../

-rw-r--r-- 1 root     root     540016672 2012-05-27 00:03 temp.tar

-rw-r--r-- 1 root     root       4026194 2012-05-30 22:51 ConnectAddin64.deb

I then installed the package. However, when I tried to join my meeting, before the "Connecting..." screen appears with the progress bar, a blank white page flashed very briefly saying "Adobe Connect add-in not installed". Unsurprisingly, I wasn't able to join my meeting, and your online diagnostics site also confirmed that the add-in wasn't installed in my browser (Firefox 11).

Then, reading other users' tales of woe, I located and analysed the installed binary, and this is what I saw:

$ readelf -h /usr/local/connectaddin

ELF Header:

  Magic:   7f 45 4c 46 01 01 01 00 00 00 00 00 00 00 00 00

  Class:                             ELF32

  Data:                              2's complement, little endian

  Version:                           1 (current)

  OS/ABI:                            UNIX - System V

  ABI Version:                       0

  Type:                              EXEC (Executable file)

  Machine:                           Intel 80386

  Version:                           0x1

  Entry point address:               0x8055810

  Start of program headers:          52 (bytes into file)

  Start of section headers:          7629080 (bytes into file)

  Flags:                             0x0

  Size of this header:               52 (bytes)

  Size of program headers:           32 (bytes)

  Number of program headers:         9

  Size of section headers:           40 (bytes)

  Number of section headers:         42

  Section header string table index: 39

This is a 32-bit binary. There is absolutely no mistake about it. And even though it is a GTK binary,  it fails to work on a 64-bit system with 32-bit dual support due to the fact it appears to have the search paths to its libraries hard-coded into it:

$ export GTK_PATH=/usr/lib32/gtk-2.0

$ ./connectaddin

(connectaddin:5416): Gtk-WARNING **: /usr/lib/gtk-2.0/2.10.0/immodules/im-ibus.so: wrong ELF class: ELFCLASS64

(connectaddin:5416): Gtk-WARNING **: Loading IM context type 'ibus' failed

You notice how GTK_PATH is ignored. The path in the above message is where the 32-bit binary would be sitting if I were on a 32-bit native system. However, as I'm on a 64-bit system, my 32-bit libraries are in:

$ ls /usr/lib32/gtk-2.0/2.10.0/immodules

total 180

drwxr-xr-x 2 root root  4096 2012-05-31 17:23 ./

drwxr-xr-x 5 root root  4096 2012-05-31 17:38 ../

-rw-r--r-- 1 root root 18740 2011-04-15 02:48 im-am-et.so

-rw-r--r-- 1 root root  5516 2011-04-15 02:48 im-cedilla.so

-rw-r--r-- 1 root root  7060 2011-04-15 02:48 im-cyrillic-translit.so

-rw-r--r-- 1 root root 17976 2011-03-04 13:49 im-ibus.so

-rw-r--r-- 1 root root  7484 2011-04-15 02:48 im-inuktitut.so

-rw-r--r-- 1 root root  6160 2011-04-15 02:48 im-ipa.so

-rw-r--r-- 1 root root  9620 2011-04-15 02:48 im-multipress.so

-rw-r--r-- 1 root root  9540 2011-04-15 02:48 im-thai.so

-rw-r--r-- 1 root root 18728 2011-04-15 02:48 im-ti-er.so

-rw-r--r-- 1 root root 18728 2011-04-15 02:48 im-ti-et.so

-rw-r--r-- 1 root root  7372 2011-04-15 02:48 im-viqr.so

-rw-r--r-- 1 root root 26284 2011-04-15 02:48 im-xim.so

Will somebody please let us users know when Adobe will be (or won't be, for that matter) actually providing a true 64-bit linux version of their Adobe Connect add-in, instead of packaging the 32-bit version of the add-in in an archive that says 64-bit?

Thanks in advance,