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Jeremy30615595w88b
Participant
December 7, 2023
Answered

latest download of adobe connect application will not run on Mac

  • December 7, 2023
  • 2 replies
  • 1160 views

I have just downloaded the latest application of adobe connect and the app fails to launch and provides a long coded error message. I have posted the error message below but it hasnt written it like code. please cna anyone inform me on a setting or is this a glitch that needs fixing

 

many thanks

 

 

Process: Adobe Connect [43813]
Path: /Applications/Adobe Connect/Adobe Connect.app/Contents/MacOS/Adobe Connect
Identifier: com.adobe.cefconnect.app
Version: 2023.11.556 (2023.11.556)
Code Type: X86-64 (Translated)
Parent Process: ??? [1]
Responsible: Adobe Connect [43813]
User ID: 501

Date/Time: 2023-12-07 15:22:32.039 +0000
OS Version: macOS 11.7 (20G817)
Report Version: 12
Anonymous UUID: 2AF69479-0A97-A06A-93BA-DBDA6B89FAD0

Sleep/Wake UUID: 7BE80C8D-2286-4862-A395-4A25EF43C84C

Time Awake Since Boot: 380000 seconds
Time Since Wake: 21000 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: DYLD, [0x1] Library missing

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
dyld: Using shared cache: 17895501-6A4C-3A70-BD06-C70C6FF9CAE5
Library not loaded: /System/Library/Frameworks/ScreenCaptureKit.framework/Versions/A/ScreenCaptureKit
Referenced from: /Applications/Adobe Connect/Adobe Connect.app/Contents/MacOS/Adobe Connect
Reason: image not found

Binary Images:
0x104bc1000 - 0x105820fff +com.adobe.cefconnect.app (2023.11.556 - 2023.11.556) <02D21EDE-BDFC-3429-A8B7-9A3F31DF8102> /Applications/Adobe Connect/Adobe Connect.app/Contents/MacOS/Adobe Connect
0x110291000 - 0x1102e0fff +libRosettaRuntime (203.58) <6A1DF082-DA4C-343F-B1A8-9EA7D118CEC5> /Library/Apple/*/libRosettaRuntime
0x206939000 - 0x2069d4fff dyld (852.2) <3D15C9A5-8AD3-324E-849B-5F0CB5EB8B46> /usr/lib/dyld
0x7ffdffca0000 - 0x7ffdffccffff runtime (203.58) <4A0F5EE0-6991-36B9-AE4B-E71D46E50907> /usr/libexec/rosetta/runtime
0x7fff22e3d000 - 0x7fff23b88fff com.apple.AppKit (6.9 - 2202.70.110) <95DDB7BF-B56A-33B2-B84D-F3B7F5523CCD> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff2a9a6000 - 0x7fff2a9a7fff libSystem.B.dylib (1292.120.1) <4345E5A3-9BA5-3754-8AE6-C8FA6157B8BB> /usr/lib/libSystem.B.dylib
0x7fff3546a000 - 0x7fff3546dfff com.apple.Cocoa (6.11 - 23) <3E4D0D8D-DE4F-3A69-BCE5-2308D8923603> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa

Model: MacBookPro17,1, BootROM 7459.141.1, proc 8:4:4 processors, 16 GB, SMC
Graphics: kHW_AppleM1Item, Apple M1, spdisplays_builtin
Memory Module: LPDDR4
AirPort: spairport_wireless_card_type_airport_extreme, wl0: Aug 18 2021 22:48:53 version 18.50.40.11.7.8.123 FWID 01-3ed0e3a2
Bluetooth: Version 8.0.5d7, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB 3.1 Bus
USB Device: USB3.0 Hub
USB Device: Mass Storage Device
USB Device: USB2.0 Hub
USB Device: Anker USB-C Hub Device
USB Device: USB 3.1 Bus
Thunderbolt Bus: MacBook Pro, Apple Inc.
Thunderbolt Bus: MacBook Pro, Apple Inc.

      This topic has been closed for replies.
      Correct answer Steven341435100p40

      It would appear that Adobe have stopped supporting OSX 11 - but haven't updated their isntaller to block the new AC installing. 

      See this blog which has a link to an older version (which does work):
      https://blogs.connectusers.com/connectsupport/adobe-connect-12-5-1-mac-os-requirements/

      2 replies

      S
      Steven341435100p40Correct answer
      Participant
      December 8, 2023

      It would appear that Adobe have stopped supporting OSX 11 - but haven't updated their isntaller to block the new AC installing. 

      See this blog which has a link to an older version (which does work):
      https://blogs.connectusers.com/connectsupport/adobe-connect-12-5-1-mac-os-requirements/

        jane-e
        Community Expert
        jane-eCommunity Expert
        Community Expert
        January 3, 2024
        quote

        It would appear that Adobe have stopped supporting OSX 11 

        By @Steven341435100p40

         

        What is OS10 11? The last version of macOSX was Catalina. Do you mean macOS10.11 (El Capitan)?

         

        macOS Latest version
        macOS Sonoma 14.2.1
        macOS Ventura 13.6.3
        macOS Monterey 12.7.2
        macOS Big Sur 11.7.10
        macOS Catalina 10.15.7
        macOS Mojave 10.14.6
        macOS High Sierra 10.13.6
        macOS Sierra 10.12.6
        OS X El Capitan 10.11.6

         

        Jane

        S
        Steven341435100p40
        Participant
        December 8, 2023

        Glad it's not just me - I've uninstalled and reinstalled and continue to get the same.

        Anyone know where to grab the previous version?



        My error log:

        Process: Adobe Connect [2035]
        Path: /Applications/Adobe Connect/Adobe Connect.app/Contents/MacOS/Adobe Connect
        Identifier: com.adobe.cefconnect.app
        Version: 2023.11.556 (2023.11.556)
        Code Type: X86-64 (Native)
        Parent Process: ??? [1]
        Responsible: Adobe Connect [2035]
        User ID: 501

        Date/Time: 2023-12-08 18:59:18.430 +0000
        OS Version: macOS 11.7.10 (20G1427)
        Report Version: 12
        Bridge OS Version: 7.6 (20P6072)
        Anonymous UUID: 0CAD5703-8859-3B08-C7B4-EEAF698F071A


        Time Awake Since Boot: 1200 seconds

        System Integrity Protection: enabled

        Crashed Thread: 0

        Exception Type: EXC_CRASH (SIGABRT)
        Exception Codes: 0x0000000000000000, 0x0000000000000000
        Exception Note: EXC_CORPSE_NOTIFY

        Termination Reason: DYLD, [0x1] Library missing

        Application Specific Information:
        dyld: launch, loading dependent libraries

        Dyld Error Message:
        dyld: Using shared cache: 3694F5E4-3E85-3CD5-A2B0-534E2DFC1355
        Library not loaded: /System/Library/Frameworks/ScreenCaptureKit.framework/Versions/A/ScreenCaptureKit
        Referenced from: /Applications/Adobe Connect/Adobe Connect.app/Contents/MacOS/Adobe Connect
        Reason: image not found

        Binary Images:
        0x10107b000 - 0x101cdafff +com.adobe.cefconnect.app (2023.11.556 - 2023.11.556) <02D21EDE-BDFC-3429-A8B7-9A3F31DF8102> /Applications/Adobe Connect/Adobe Connect.app/Contents/MacOS/Adobe Connect
        0x10f031000 - 0x10f0ccfff dyld (852.2) <BD607394-9008-33B9-B98B-A5886668E52C> /usr/lib/dyld
        0x7fff231ff000 - 0x7fff23f4afff com.apple.AppKit (6.9 - 2022.70.111) <FA68A033-FD64-3F0B-8869-5C42CB9C6BE4> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
        0x7fff2ab1a000 - 0x7fff2ab1bfff libSystem.B.dylib (1292.120.1) <A8E7368E-58FA-31E5-8D4D-FC2FED6100E6> /usr/lib/libSystem.B.dylib
        0x7fff354a8000 - 0x7fff354abfff com.apple.Cocoa (6.11 - 23) <EC936D1A-AFF9-35F7-B82B-CCDB4C3A04A1> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa

        Model: iMacPro1,1, BootROM 1968.140.7.0.0 (iBridge: 20.16.6072.0.0,0), 8 processors, 8-Core Intel Xeon W, 3.2 GHz, 32 GB, SMC
        Graphics: kHW_AMDRadeonProVega56Item, Radeon Pro Vega 56, spdisplays_pcie_device, 8 GB
        Memory Module: NODE 1/CPU1_DIMM_A0, 8 GB, DDR4, 2666 MHz, Micron, 9ASF1G72PZ-2G6D2
        Memory Module: NODE 1/CPU1_DIMM_B0, 8 GB, DDR4, 2666 MHz, Micron, 9ASF1G72PZ-2G6D2
        Memory Module: NODE 1/CPU1_DIMM_C0, 8 GB, DDR4, 2666 MHz, Micron, 9ASF1G72PZ-2G6D2
        Memory Module: NODE 1/CPU1_DIMM_D0, 8 GB, DDR4, 2666 MHz, Micron, 9ASF1G72PZ-2G6D2
        AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x7BF), wl0: Aug 10 2021 19:55:28 version 9.30.444.18.32.5.71 FWID 01-93db3422
        Bluetooth: Version 8.0.5d7, 3 services, 27 devices, 1 incoming serial ports
        Network Service: Wi-Fi, AirPort, en1
        USB Device: USB 3.0 Bus
        USB Device: Magic Keyboard with Numeric Keypad
        USB Device: eEver USB Device
        USB Device: UC USB Headset
        USB Device: Hub
        USB Device: Apple LED Cinema Display
        USB Device: Display iSight
        USB Device: Display Audio
        USB Device: Apple T2 Bus
        USB Device: Headset
        USB Device: Ambient Light Sensor
        USB Device: FaceTime HD Camera (Built-in)
        USB Device: Apple T2 Controller
        Thunderbolt Bus: iMac Pro, Apple Inc., 41.5
        Thunderbolt Bus: iMac Pro, Apple Inc., 41.5




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