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Jeffthigpen9919
Participant
Dec 21, 2012 1:49 AM UTC
Question

Logging into Adobe Connect

I have an Adobe username and password.  I'm trying to log into an adobe connect training video.  It says I have invalid user name and password.

How do I fix it?

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    1 reply

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    Dec 21, 2012 4:24 PM UTC

    An Adobe.com Username and Password are different from a Connect Username and Password.

    Ensure that you are are at the correct URL for the Connect account, because there are many server clusters, hitting the wrong cluster will mean that your username and password is not recognized.

    You can also use the Forgot My Password link and have the Connect system send you an email to reset your password, so you can log in.

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