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A
ajteichman
Participant
August 13, 2011
Question

Logitech C910 in Adobe Connect on OS X 10.6

  • August 13, 2011
  • 1 reply
  • 2940 views

I hae a Logitech C910 HD camera that works in every environment on which I've tried it, save for Adobe Connect on a Mac. I have the current version of FLash and Connect installed.

The Flash settings panel recognises the camera as a possible audio source, but not as a video source.

Has anyone else experienced this, and does anyone have a remedy? The problem, as I understand it, is not with the camera, since it works well with other video applications. The problem seems to be the interface between the camera and Flash, since I cannot get it to show up in any Flash context in which I've tried it.

Any leads?

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    1 reply

    A
    Anonymous
    August 14, 2011

    I have the same camera and use it all the time with Adobe Connect.

    On the Mac, make sure no other application is using the app. Sometimes the iChat app or Facetime grabs the camera when you boot up. That is your problem. Make sure you have not setup those apps to launch at startup othewrwise they grab the camera.

    I do not recommend installing the Logitech software at all. I found them to cause problems. Suggest removing that software and rebooting. The camera is automatically using the built-in drivers in Mac OSX instead.

    Once you plug that camera in it will automatically replace the iSight as the default camera on the Mac as the USB camera.

    In Adobe Connect, right mouse on the Conenct desktop and get the Flash settings panel. The USB selection should be the default and that would be the Logitech. It will just say USB and it will not say Logitech.

    In Connect 8 you can use the camera pod options to select the camera.

    A
    ajteichmanAuthor
    Participant
    August 14, 2011

    Thanks.

    I do not have either iChat or FaceTime or Skype, or any other conferencing software set to launch on login. Looking at my login items, there are none listed, and looking at Activity Monitor, there are no processes I would identify with a video app. I also tried this on a guest account, and on a spartan account that I use for presentations. No dice.

    I no longer have the Logitech Webcam Software installed either, and I have tried it on another Mac in the house, running Lion, without success.

    As noted, apps that do not rely on Flash seem to recognise the camera OK. Anything using Flash can access the mic component through the settings pane, but not the video.

    A
    Anonymous
    August 15, 2011

    Ok. Then there is something grabbing that camera so Flash thinks it is busy (tied to another app).

    So, I just tried my C910 on 4 different Macs running Lion, Flash 10.3 or 11 beta, Logitech's VID software (new one is recently updated so maybe that might help as the last one had issues). I'm using Adobe Connect 8.1.2 (latest server version) and the latest Adobe Connect Add-In.

    Make sure again that you have the latest Flash, clean your browser cache and restart the browser or try another browser like Chrome to see if Safari is the issue.

    Make sure you have the latest addin installed from http://connectusers.com/downloads

    If none of that helps, then you can try this:

    Download ManyCam from www.manycam.com. It's free:

    What is ManyCam?

    - Use your webcam with multiple programs simultaneously.

    Once installed, you can tell the Adobe Connect pod to use the ManyCam "virtual camera" as your camera.

    If ManyCam solves the issue, then that tells me your Mac is locking the webcam to another app (a preferences file may be reserving it...so an app running may not be the issue!)

    Let me know what you find.

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