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margeym68077368
margeym68077368
Participant
July 17, 2020
Question

Logitech C922 doesn't work with Adobe Connect

  • July 17, 2020
  • 3 replies
  • 787 views

My new webcam works fine but Adobe Connect doesn't recognize it. I'm thinking there's an easy fix for this? Thanks.

This topic has been closed for replies.

3 replies

C
chris.52139379
Participant
November 25, 2020

I just fixed this for the C922 by installing  https://manycam.com/

 

I did have to buy a licence though to get rid of the watermark

L
LouGarner
Participant
July 23, 2020

Does Windows DEVICE MANAGER show this camera?  If so, CONNECT should as well.  If not shown in the inventory of devices, see the step below.

Assuming you already know you need to stick an HTML CAPTURE card between the camera and your PC?

margeym68077368
margeym68077368Author
Participant
July 26, 2020

Uh oh I don't know what an HTML CAPTURE card is! Please advise and thank you so much!

D
davidh11561558
Participating Frequently
November 23, 2020

It's an external device that connects a camera to a computer. Like this: https://smile.amazon.com/s?k=elgato+-+game+capture&hvadid=78408997938439&hvbmt=be&hvdev=c&hvqmt=e&tag=mh0b-20&ref=pd_sl_r7ap2c13c_e

 

Jorma_at_Knox
Jorma_at_Knox
Legend
July 18, 2020

Make sure the drivers are up to date and it is plugged in prior to launching Connect. Use the Connect App for the best reliability and performance. 

 

When you say it's not recognized, is that you can't select it or it doesn't show a video when you do select it? Is another application using the camera (Skype, Logitech tool, etc.)?

margeym68077368
margeym68077368Author
Participant
July 20, 2020

I very much appreciate your response and am trying to remember the exact circumstances, which I realize are essential for solving the problem. I believe I selected the Logitech webcam but Adobe Connect continued to use my laptop's camera. However, I'm not sure and don't have another virtual meeting scheduled until next week. I will ensure that the webcam is plugged in prior to launching the Connect app, which I access through a link from the meeting administrator. I did make sure all the drivers were updated. Thanks again - I hope I don't have to bother you another time!

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