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Gary__F
Gary__F
Inspiring
November 26, 2008
Question

Long delay in screen sharing

  • November 26, 2008
  • 4 replies
  • 1732 views
Has anyone else experienced very long delays in screen sharing? My actions are taking at least 30 seconds to be shown to participants and the connection to the Connect server regularly breaks. It's made it impossible to give any presentations and has been quicker to email screenshots through to people during a live presentation!

My Internet connection is fine with several speed test websites showing at least 2.5Mbps dl and 384Kbps ul. Latency is <1ms according to Connect. The local preview of the screenshare is running about 10-15 seconds behind.

Thanks,
Gary.
    This topic has been closed for replies.

    4 replies

    Gary__F
    Gary__FAuthor
    Inspiring
    March 2, 2009
    Thanks Jorma. I've even gone down to 800x600 and it doesn't make any difference at all. After trying for 2 weeks to get Adobe to respond to a support call I made, someone from Adobe India tried to help but they don't have access to the Adobe servers so weren't able to run any diagnostic at the head end. So I'm stuck with a white elephant after paying Adobe up front for a whole year. They should at least offer me a refund.
    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    March 2, 2009
    A couple of other things to think about is the Screen sharing setting (should be on low bandwidth) and your resolution should be 1024 X 768 as any higher and you are just trying to push so much information through the internet that you will see some lags. This can be very pronounced if you are sharing a high resloution image (1680 X 1050 or larger).
    Gary__F
    Gary__FAuthor
    Inspiring
    November 28, 2008
    Hi Lauren,

    Thanks for your reply. I've got the bandwidth set to DSL/Cable because I am using DSL. I've now changed it to LAN and tested locally but it still lags badly. Sharing is set to "fast images".

    I called Adobe support 2 days ago, got a ticket number, and they said they'd call me back soon. I suppose "soon" is a relative term. :-(
    L
    Adobe Employee
    laurenkg
    Adobe Employee
    November 28, 2008
    HI Gary,

    Please check your bandwidth settings within Connect, and for the room itself. Is it set to LAN? This makes a big impact when it comes to latency from any version of Connect.
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