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Participant
May 9, 2011 7:24 PM UTC
Question

Lost audio and rooms disappearing

I'm checking to see if anyone else is having increased issues in a couple of areas (it has gotten so bad, we're having to look at alternatives):

1. We had multiple recorded classes last week. When we went back to listen to playbacks, only half had the audio track. (We do a lot of these, so we're sure it wasn't user error.)

2. We scheduled a multi-day class. When we went in to start the calss, the whole room and all setup had disappeared.

3. During a class, we suddenly lost some of our pods, and could not bring them back.

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    4 replies

    May 12, 2011 1:48 AM UTC

    Please report that to support so they can investigate. The loss of your room is a known little seen bug and is fixed in the new releases being rolled out and the on-prem release May 28th. Please report this by calling in and logging a ticket.

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    KohaviAuthor
    Participant
    May 12, 2011 10:47 AM UTC

    We did report these cases to Adobe.

    The response on the disappearing room - "no clue"

    No response after 5 days on the lost audio. We've had to reschedule classes at significant lost revenue to our company.

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    KohaviAuthor
    Participant
    May 12, 2011 6:25 PM UTC

    Just keeps getting worse. Today, adobe support said

    all 100 of our classrooms are corrupt and need to be rebuilt.

    Lost revenue for us = many lost customers for Adobe.

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