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pluthr
Participant
November 13, 2020
Question

Major Problems with Connect The Past Month

  • November 13, 2020
  • 2 replies
  • 199 views

Has anyone else been having terrible problems the past month with Adobe Connect? We have sessions that are 30 people or less and have everything from people unable to hear, people (including the instructor) getting kicked out, the sound is off or not working. Yesterday and today there were random, unsolvable problems with audio, both mine and the participants. Some could not connect the mic at all without being disconnected. Participants were constantly being kicked out of the session today. It was a nightmare. Not to mention that the participants who joined by browser were seeing different slides than the participants who joined through Adobe app. Many participants when they connected their audio would be kicked out. Adobe has caused many participants with unnecessary frustration. Has anyone had the same problems this month? Any workarounds? Ever since September rollout we have seen so many more issues and problems with the app. We literally have to move our 3-hour course over to zoom tomorrow because it has gotten so bad.

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      2 replies

      I
      iDoNotBelieveIt
      Known Participant
      November 27, 2020

      Yes. The only option that works reliably is the Flash app (Classic View), but that has a serious problem with poor image quality conversion and I have confirmed that in an Adobe session. The issues with joining via the browser returned last month appear to have been fixed with the recent patch. In a session I was running a couple of days ago those using the HTML app had problems seeing PowerPoint slides uploaded to a pod.

      Chris is right, but there are also issues with Flash (image quality). Adobe's quality control has taken a dive this year and I hope the problems are resolved quickly because Connect has so many excellent features. However, if participants cannot join reliably, hear or see the presentation this counts for little.

      I hope that everyone who experiences these problems opens a support ticket. I note another patch is scheduled so hopefully this might at long last provide a stable version.

      C
      chris.52139379
      Participant
      November 25, 2020

      Definitely had the same issues - best solution: disable browser option, only use CLASSIC

       

      We all have to wait for Adobe to finally sort out AC11 into a stable platform

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