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Eletea Einstein
Participant
Dec 18, 2012 2:26 PM UTC
Question

Meeting Access Error

When I enter the meeting room, Sometimes I got a “ValidateUserError.invalid.missing” Error.
I' m running Connect 9.0
Anyone know what the problem is and how to fix it?
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    6 replies

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    Dec 18, 2012 4:58 PM UTC

    Are you attempting to access the same room multiple times or different rooms in quick succession?

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    Eletea EinsteinAuthor
    Participant
    Dec 18, 2012 5:27 PM UTC

    The same room and different users and computers.

    We've done several tests with one or more hosts, but is very unstable since updated to version 9.

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    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    Dec 18, 2012 5:33 PM UTC

    OK, call support, 800-945-9120, as they will be able to pull the logs from your account and identify what is causing the issue.

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