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iDoNotBelieveIt
Known Participant
February 9, 2017
Question

Meeting reports and API issues

  • February 9, 2017
  • 1 reply
  • 459 views

We are trying to integrate our LMS with Connect meetings so we can automate the completion status of a Connect meeting and permit access to the post-training reflection/evaluation.

The problem is that the meeting report (Meetings>My Meetings>Meeting>Report), which is normally available almost straight afterwards, cannot be accessed via the API (we need the scheduled start time, duration, time the user joined and left). This means we have to use the Report module (Reports>Meetings>My Meeting...), but for some inexplicable reason this takes up to 24 hours. For the refection to be valuable it should be completed straight after the meeting.

So could someone please explain why this takes so long, or why we can't get the meeting report from the API.

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1 reply

Jorma_at_Knox
Jorma_at_Knox
Legend
February 10, 2017

The report for the meeting room may have a 7-15 minute delay for showing an end time due to Connect. I believe this is how you would request the user's attendance. Adobe Connect Help | Calculate meeting usage 

As to the Reports module, it has 24 hour delay because it is an expensive function, in terms of system resources. So, at something like 2 AM the reports module will query the SQL DB for that instance of Connect and update its information for the reports. If it updated more often, then it could cause reduced performance for Adobe Connect. I'm sure that isn't the answer you want, but that is what it is.

I
iDoNotBelieveItAuthor
Known Participant
February 14, 2017

Thanks for this explanation. I was told by my developer that the data to which the Calculate Meeting Usage document refers has to be obtained from the report module, not from the meeting, when using the API. It seems very odd that the data (meeting entry and leave time for a participants) cannot be retrieved by the API from the meeting report directly. If it could, we could update the LMS within 15 minutes or so of the meeting finishing, which is much better than having to wait over 24 hours.

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