Missing Training Button in Admin!

Question

Hey there,I don't know if anyone else is having this problem - but my Trainig button disappeared today!Here's what it should look like:But here's what mine looks like:Eek! I can't add or access any training or curriculum! Any idea?Many thanks in advance.

Jorma_at_Knox · Accepted Answer

I am on Connect 9, yeah I was thinking it might be realated to that. Do you suppose it's just something I need to wait out? It ties my hands in a pretty serious way...

Connect support has been no help either...55min on hold and counting

No, it is not something that you can wait out. Get them on the phone and have them fix it. When they upgraded the account they must have applied an incorrect license, so you don't have any access to the Training Module. You can verify this by looking at your account summary page an see if the Training section even has a check next to it, let alone any Concurrent User licenses.

Jorma_at_Knox · Answer

This is either because you didn't renew your Concurrent Learner licenses, or the renewal wasn't done properly, and Adobe needs to apply the correct licensing to the account.

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