Missing Users after CSV Upload

Question

HI AllI have noticed the while uploading a large CSV file many of the users in this file didnt get uploaded and dont exisit on Adobe Connect even after a sucessful upload message appears. The CSV layout was correct and the fields data was 100% in layout to CSV requirements. It seems that some users just got ignored when uploaded.Has anyone come accross this problem before is it a bug or is there a limited to the number of users you can upload at a given time ( Just to add the missing users were located in random locations in the CSV file and not in one cluster)Thanks all Hope you can helpLanz

Jorma_at_Knox · Answer

Did the missing users have special characters in their names? I recall that names with apostrophes and accents didn't load before, though I thought that issue was resolved. Also, make sure there weren't spaces before or after any of the text for those users. When you look at the CSV in Note Pad, or something similar, you can easily see if it is John,Smith,jsmith@email,jsmith@email,password or John,Smith ,jsmith@email,jsmith@email,password.

You may also want to compare the missing users, and see if there are any other consistent things between them. Maybe putting those users in a new CSV and seeing if it uploads it worth a try.

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