Muting and Un-muting Issues in Adobe after Plug-in Update

I experienced a lot of audio issues during a webinar today. I think it may have been caused my the add-in update, as that is the only thing I did differently and I have never experienced any of these issues before.

When I call in to a webinar I always dial *96 to make sure that participants come into the room muted and then push 2 when prompted to make sure that participants cannot unmute their own lines. Today however, one of our participants came in unmuted and we heard him having a phone conversation. I had to manually mute him.

Then during some videos we played, we heard background noise, but I couldn’t figure out where it was coming from. I muted every single person manually in Adobe, but still heard it. One of the presenters actually started talking before I had unmuted her and we all heard her, even though it was still showing in Adobe that she was muted.

Then at the end of the webinar I tried to unmute two presenters. This time Adobe showed that they were unmuted, but they were not able to be heard.

Also, when we all hung up at the end, it was still showing that we were all called in. Even now, when I click start audio, it will not show the box that normally asks if I want to have adobe call me or call in myself, because it thinks I am already called in. None of these issues have happened to me before, and I am wondering if they are somehow related.

Has anyone else experienced similar issues?