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andread27840947
andread27840947
Participant
June 10, 2015
Question

My problem is that I can not reset the password for the 'access to the portal ADOBE Connect

  • June 10, 2015
  • 1 reply
  • 966 views

Hello, my problem is that I can not reset the password for the 'access to the portal ADOBE Connect. I connect to the web page https://eseminars-emea.adobeconnect.com/system/login/ok?next=%2F&set-lang=en (or https://eseminars-emea.adobeconnect.com) to review an eSeminar, Login to insert the latest credentials used and I get the 'error "Invalid user or password. Please try again.", then follow the procedure "Forgot your password", comes the email with the link to reset the password, I enter a new password, the message "your password has Been changed" I click the button below for a new login with the new password and again appears the error "Invalid user or password. Please try again.". I performed the procedure for 3 times with different passwords all 8 characters and over but without result. thanks Best regards Andrea

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    1 reply

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    June 10, 2015

    Adobe Connect Help | Adobe Connect Support - Contact Adobe here. The issue is likely that the reset password function doesn't work for Guest User accounts in Connect. So they will either need to convert your account on that system to a Registered User or remove your account and let you re-create it.

    If that account isn't run by Adobe (I can't tell from the URL if it is an Adobe run account or a private account) then contact the admin for that account to change your user type or remove your account so you can re-create it.

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