Need help with Adobe Connect Pro templates
Hi Everyone -
I'm working with a colleague to help her prepare a few webinars. I originally created a series of meetings for her, but she wants to use customized templates. Apparently, you cannot apply a customized template to an existing meeting; you need to select the template when you create the meeting.
My colleague reports the following:
I deleted the webinars you created in Adobe Connect so that I could re-create them with my new meeting template.
I saved the my meeting template first in "My Templates" and tried creating the meetings, but was unsuccessful at using the template. Then I tried creating the meetings with my template in "Shared templates." Still no luck.
No matter what I do, once the meeting is set up (having selected the my meeting template) and I enter the meeting room, I just get blank space and this message:
"The template you are looking at is the one we use if the default template feature is not working."
I then emailed support at Clarix and got the following, fairly unhelpful advice:
What we are assuming is a template was deleted. Now, the way templates work: There are default ones, used to create a meeting. If you use that meeting to create a template, the new template in fact relies on the previous existing template. So, you are winding up with a chicken and the egg scenario – it doesn’t know where to begin.
So, best practice – never delete a template – any template that was created based on the original will not work.
This doesn't seem to be a solution to a problem, and since I'm new to working with templates in ACP, I am wondering if anyone else out there has any advice.
Thanks in advance!
Lucy
AdChoices