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OTANSCOE
Known Participant
December 7, 2016
Question

Need to customize user-facing messages in Connect

  • December 7, 2016
  • 1 reply
  • 1133 views

Hi All,

I need some help. When I have a user try to enter a room as a guest *without* a host, they are given the message "This is a private meeting. Your request to enter has been sent to the host. Please wait for a response."  I need to change this message -- preferably for EACH meeting. I want it specific to the meeting space itself: For example: "The next session of Webinar title is scheduled for <Date> at <time>. Please come back to this meeting URL at that time."  I cannot figure out a way to change this message. Can it be done?

I see that the same message is displayed when there is a host in the room and someone tries to enter as a guest. Again, I'd like to customize that message (if they are separate in some way, one message for a hosted room, another for a non-hosted room?) if possible.

I know I can create custom messages in the "End Meeting" dialog box; so I'm hoping I can do the same for these "private" meeting messages.

Any assistance is greatly appreciated!

Penny

Other details:

We are running our own Adobe Connect Server, V 9 (Enterprise account)

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    1 reply

    Thomas Gunter-Kremers
    Thomas Gunter-Kremers
    Participating Frequently
    December 7, 2016

    You can put HTML code into that box, but you might need a developer to figure out how to pull the right API call into that box programmatically.  Have you talked with any of the development partners?

    O
    OTANSCOEAuthor
    Known Participant
    December 7, 2016

    TrickThat, thanks for your answer! And no, I haven't talked to any of the development partners. I do have some pretty talented programmers in my office, just not sure how to approach getting into that code to make those changes. Plus, I assume that any changes to the code would be "global" and all meetings would reflect that same message (which is not ideal for me). Given the fact that I have over 40 hosts, and hundreds of meeting rooms, some would object if I made such global changes.

    Penny

    Thomas Gunter-Kremers
    Thomas Gunter-Kremers
    Participating Frequently
    December 7, 2016

    I have to figure out how to change my profile name, but anyways, my thought would be if you could get an API call that could check the SCO ID of the room it is listed in, it could query for the next session.  This is already in a webinar room when you enter outside of a scheduled sessions or events time.  I'm not sure if this would work if you are using normal meetings and not events though.  An easier job for a developer might be a custom pod that is actually in the room that lists the next session.  You could also use the events module so that if they try to enter the event url before the session, I believe it will list the session time...have you considered events or are you already using that?

    Tom GK

    Clarix Technologies

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