Skip to main content
M
MattWestman
Participant
April 23, 2013
Answered

"Network connectivity was lost." What the heck???

  • April 23, 2013
  • 1 reply
  • 1976 views

I have been getting disconnected from every Adobe Connect meeting I have hosted for the past 10 days.  My clients cannot hear me for up to 30 seconds.  This has never happened before in 5 years using Adobe Connect.  Is there a known problem?  Over the past few days my Internet provider has given me a new modem and brought new wiring into the building/my office and still the same problem exists.  It makes no difference if I am plugged directly into my i-Mac or Macbook laptop, or whether I am using wireless.  Any thoughts?

This topic has been closed for replies.
Correct answer Jorma_at_Knox

I don't know how this would be a connect issue, but I'm not saying it isn't. You can always check the Hosted Connect environment here: http://www.adobe.com/cfusion/adobeconnect/index.cfm?event=serverStatus

If you connect from another location, do you experience the same issue? If so, then it may be a Connect issue. If not, then it probably has something to do with your Internet provider or IT policies.

1 reply

Jorma_at_Knox
Jorma_at_KnoxCorrect answer
Legend
April 23, 2013

I don't know how this would be a connect issue, but I'm not saying it isn't. You can always check the Hosted Connect environment here: http://www.adobe.com/cfusion/adobeconnect/index.cfm?event=serverStatus

If you connect from another location, do you experience the same issue? If so, then it may be a Connect issue. If not, then it probably has something to do with your Internet provider or IT policies.

M
MattWestmanAuthor
Participant
April 23, 2013

Jorma, thanks for the reply.  Like you, I am convinced that it is my Internet provider.  I am just so frustrated.  As I mentioned, they have replaced everything they can ... the wire into the building and the modem.  It is puzzling because I have never had this issue in the previous 15 months of being with them.  None of my peers who provided training through Connect are having issues.  Thanks so much for your input!

Jorma_at_Knox
Jorma_at_Knox
Legend
April 23, 2013

Are there others on the same network not having these issues? I suppose it could be a network card issue on your computer. You may want to check and see if there is a driver update for it or try a different computer, if possible. Just trying to eliminate all the suspects.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices