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C
CSU_Training
Participant
April 22, 2008
Question

Network Disconnect During Live Meeting

  • April 22, 2008
  • 3 replies
  • 1365 views
During our Connect Professional live meetings, using VOIP for hosts only, we continue to experience frequent freezes which require that everyone login again or we receive "network disconnect" messages which require a reboot of our Connect enterprise server. The first meeting today had 77 connections and the second meeting had 40 connections. Most are connected using LAN. The audio features are quirky, i.e., hosts cannot always hear music embedded in a presentation but participants have no problem hearing it. Without warning, the entire meeting freezes. With both meetings today, we had a network disconnect at 60 minutes into the meeting. Although we can always get the meeting back up and running, it is disruptive and aggravating for our attendees. We are running presentations within the meeting space. No video. Adobe tech support has not been able to offer any clues as to what is happening. They now have all of the server error codes to study. If anyone has had a similar experience or ideas for us to investigate, we would be appreciative. We are running the current version on our enterprise server. We have two more meetings scheduled for April 23rd.
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    3 replies

    K
    Kay_P
    Participating Frequently
    June 2, 2008
    Hi NovaMec,

    try disabling the timesync on the server machine. When you record a meeting and the clock syncs, say it sets it back by 10 seconds, you get these backward timestamps.

    I hope this helps.
    N
    NovaMec
    Participant
    June 3, 2008
    We will check that soon. I'll send the answer if its work. Thanks!
    N
    NovaMec
    Participant
    May 8, 2008
    Our organization had a similar problem. The Connect domain was frozen during onligne meetings.
    I did a search in the log files and with this error in the system log:
    "Server detected a backward timestamp"
    I found this web site: http://store1.adobe.com/cfusion/webforums/forum/messageview.cfm?forumid=15&catid=578&threadid=1232060&highlight_key=y&keyword1=Server%20detected%20a%20backward%20timestamp%20

    Just like them, we try to not recording the meeting and it solved temporairly the problem.
    So my question, did you recorded the meeting room with the build-in recorder function ?
    K
    Kay_P
    Participating Frequently
    April 22, 2008
    Well, this can have many reasons. What version of Connect do you run?
    Do you run it with embedded or external DB? If Connect looses connection to the DB you get this kind of problem.
    Any Anti Virus Software installed? If yes, remove it, you do not need it on a Connect Server.
    Anything in the Windows Event Logs?
    Is the application server still reachable when the meeting freezes? If yes, only the Meeting Server goes down Check what the logs in the logs / diagnostic dir say, especially the edge.log.
    But I guess if support has your logs, they will come up with better ideas pretty soon, just from the information that the meeting freezes you can't really tell what is happening.
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