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kurtm5148388
Participant
Dec 8, 2016 1:54 PM UTC
Question

New Login Procedure - Need Help

Hi everyone,

When logging into Connect I'm now asked to provide a URL along with my username and password.  Can someone tell me where to retrieve this info?  I've looked everywhere but Adobe's help and support system doesn't seem to offer anything this granular.

Thanks in advance,

Kurt

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6 replies

Jorma_at_Knox
Jorma_at_Knox
Legend
Dec 8, 2016 5:22 PM UTC

This is expected behaviour, here is a discussion around it: Adobe Connect User Community 

The easiest solution is to use the direct link to the account you are trying to access, http ://yourcompany.adobeconnect.com/,  instead of a link that calls to the server cluster but includes the account inforamation, http ://na3cps.adobeconnect.com/system/login?domain=yourcompany.adobeconnect.com

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kurtm5148388Author
Participant
Dec 8, 2016 5:26 PM UTC

Thanks for the help.  I've tried 3 variations of my company's name and none work as part of the URL.  Do you know how I retrieve the URL for my company?

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Jorma_at_Knox
Jorma_at_Knox
Legend
Dec 8, 2016 5:58 PM UTC

What is the original link you were using prior to this change?

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