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dgmi63
Participant
Jul 4, 2013 6:42 PM UTC
Question

No connection to the login page of Adobe Connect

Ich habe eine Adobe Connect-Testversion (30 Tage) bestellt und auch die entsprechende E-Mail mit Url und Kennwort erhalten.

Leider kann ich die Anmeldung jedoch nicht durchführen, da mein PC nicht zu der Seite von Adobe verbinden will:

- Nicht, wenn ich die URL in der Mail anklicke,

Auch nicht

- via Firefox (wo es Probleme geben kann, was ich weiß)

aber auch nicht

- via Explorer

- Nicht bei ausgeschalteter Firewall

Alle Tricks, die ich kenne, helfen nicht. Kann mir jemand weiterhelfen?

Title converted to English for wider participation (Message was edited by: Ashish Gupta)

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    9 replies

    Adobe Employee
    ashish_gupta_
    Adobe Employee
    Jul 6, 2013 9:49 AM UTC

    Hello! This is an English forum. We have international forum, where you may want to post. But your query will not get as many eyeballs there.

    Meanwhile, I am translating this (using Google) and sharing for the wider community to answer.

    **************

    Thread title: No connection to the login page of Adobe


    I have an Adobe Connect trial version (30 days) ordered and received the corresponding e-mail with url and password.

    Unfortunately, I can not perform the registration, because my PC will not connect to the page from Adobe:



    - Not if I click on the URL in the mail,

    not

    - Via Firefox (where there may be a problem, I know)

    but not

    - Via Explorer

    - Not when switched firewall



    All the tricks I know, did not help. Can someone help me?


    **************

    Translate
    dgmi63Author
    Participant
    Jul 6, 2013 12:20 PM UTC

    Dear ashish gupta, thank you very much!

    I did not realize that it was the international forum, because I had entered it in some way via a German page ...

    Tank you very much for your translation!

    The last passage must go:

    but neither

    - via Explorer

    and neither

    - when firewall ist switched off

    But do you know of any trick? I guess it is a more general problem (possibly concerning the connections from the respective server to the one of Adobe).

    Funny that I can get connected to the forum, but not to Adobe Connect as such.

    Best regards! - And I still would be very grateful for help!!!

    Translate
    Adobe Employee
    ashish_gupta_
    Adobe Employee
    Jul 6, 2013 12:41 PM UTC

    Sure. No worries about German language. I edited the title to make it easy for more community members to participate, if they wish to.

    I have also passed the thread to our Support team to troubleshoot. Someone should respond in some time.

    Translate
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