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D
dgmi63
Participant
July 4, 2013
Question

No connection to the login page of Adobe Connect

  • July 4, 2013
  • 1 reply
  • 2108 views

Ich habe eine Adobe Connect-Testversion (30 Tage) bestellt und auch die entsprechende E-Mail mit Url und Kennwort erhalten.

Leider kann ich die Anmeldung jedoch nicht durchführen, da mein PC nicht zu der Seite von Adobe verbinden will:

- Nicht, wenn ich die URL in der Mail anklicke,

Auch nicht

- via Firefox (wo es Probleme geben kann, was ich weiß)

aber auch nicht

- via Explorer

- Nicht bei ausgeschalteter Firewall

Alle Tricks, die ich kenne, helfen nicht. Kann mir jemand weiterhelfen?

Title converted to English for wider participation (Message was edited by: Ashish Gupta)

    This topic has been closed for replies.

    1 reply

    A
    Adobe Employee
    ashish_gupta_
    Adobe Employee
    July 6, 2013

    Hello! This is an English forum. We have international forum, where you may want to post. But your query will not get as many eyeballs there.

    Meanwhile, I am translating this (using Google) and sharing for the wider community to answer.

    **************

    Thread title: No connection to the login page of Adobe


    I have an Adobe Connect trial version (30 days) ordered and received the corresponding e-mail with url and password.

    Unfortunately, I can not perform the registration, because my PC will not connect to the page from Adobe:



    - Not if I click on the URL in the mail,

    not

    - Via Firefox (where there may be a problem, I know)

    but not

    - Via Explorer

    - Not when switched firewall



    All the tricks I know, did not help. Can someone help me?


    **************

    D
    dgmi63Author
    Participant
    July 6, 2013

    Dear ashish gupta, thank you very much!

    I did not realize that it was the international forum, because I had entered it in some way via a German page ...

    Tank you very much for your translation!

    The last passage must go:

    but neither

    - via Explorer

    and neither

    - when firewall ist switched off

    But do you know of any trick? I guess it is a more general problem (possibly concerning the connections from the respective server to the one of Adobe).

    Funny that I can get connected to the forum, but not to Adobe Connect as such.

    Best regards! - And I still would be very grateful for help!!!

    A
    Adobe Employee
    ashish_gupta_
    Adobe Employee
    July 6, 2013

    Sure. No worries about German language. I edited the title to make it easy for more community members to participate, if they wish to.

    I have also passed the thread to our Support team to troubleshoot. Someone should respond in some time.

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