Question
no prompt to allow
Hello everyone,
We just recently migrated from Breeze 5 (through 6) to Adobe Connect Pro 7, and love it. Our faculty are also happy with it and I'm glad of that! Now I've got a problem on my office computer. The following doesn't happen on other users' computers, just mine. I am able to start an Adobe Connect Pro 7 meeting, but when I go to start the voice and cam pod, the meeting says I'm not sending my camera and voice. The voice and cam pod turns black with the default gray avatar and my name, and the microphone controls show they are on... but... no audio and no camera.
There was no prompt to allow voice and cam. The meeting just assumed it was all working-- but it ain't.
I've tried all kinds of troubleshooting steps. I've drilled into windows XP audio settings and made sure the correct mic was selected. I've gone through RealTek's audio troubleshooting wizard. I've even opened up Adobe Presenter in Microsoft Powerpoint 2007 and successfully captured video and audio into a Powerpoint.
I believe that if I can get the "allow" prompt to display again this will work itself out.
Before I call tech support, I'm wondering if someone here has the tip that I need. I appreciate any and all input.
Glen Gummess
Instructional Designer
University of St. Francis
Joliet, IL 60435
We just recently migrated from Breeze 5 (through 6) to Adobe Connect Pro 7, and love it. Our faculty are also happy with it and I'm glad of that! Now I've got a problem on my office computer. The following doesn't happen on other users' computers, just mine. I am able to start an Adobe Connect Pro 7 meeting, but when I go to start the voice and cam pod, the meeting says I'm not sending my camera and voice. The voice and cam pod turns black with the default gray avatar and my name, and the microphone controls show they are on... but... no audio and no camera.
There was no prompt to allow voice and cam. The meeting just assumed it was all working-- but it ain't.
I've tried all kinds of troubleshooting steps. I've drilled into windows XP audio settings and made sure the correct mic was selected. I've gone through RealTek's audio troubleshooting wizard. I've even opened up Adobe Presenter in Microsoft Powerpoint 2007 and successfully captured video and audio into a Powerpoint.
I believe that if I can get the "allow" prompt to display again this will work itself out.
Before I call tech support, I'm wondering if someone here has the tip that I need. I appreciate any and all input.
Glen Gummess
Instructional Designer
University of St. Francis
Joliet, IL 60435
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