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V
Vbasari
Known Participant
September 11, 2013
Question

Not able to run a seminar after update to 9.1

  • September 11, 2013
  • 3 replies
  • 3006 views

We have 2 seminar rooms and Event manager licences.

We scheduled a seminar at the end of August. Then created the Event, send the invitations etc.

We received the document of the update to 9.1 from Adobe.

http://helpx.adobe.com/adobe-connect/kb/seminar-room-licensing-faq.html, it says:

"How do I schedule meetings on my Seminar Room license?

·       If you currently use the Adobe Connect Event Module to schedule your Seminars, no further action is required. If you do not use the Event Module, watch this video tutorial to see a walkthrough of how to schedule your seminars BEFORE your upgrade.  Be sure to schedule all your Seminar Rooms in advance of your upgrade to 9.1 to ensure your Seminar Rooms function at capacity during your events. Contact your account administrator for timing (see below for more information). "

Yesterday we could not run the seminar. When we reached the 10 participants, nobody else was able to join.

I've contacted the help support but no clear answer yet. I've an open case, because it seems that this is a bug, but it seems that nobody is able to find out the problem so far.

Have anybody experienced something similar?

On the other side, is there a way to have somebody from Adobe attending the seminar as a host? We feel that the tool is great, but the support is far from good.

Thanks.

This topic has been closed for replies.

3 replies

A
Anonymous
September 12, 2013

We had the same problem  with a scheduled seminar last night being in standby mode and i've been looking into it this morning.

So I scheduled a seminar session for 15 minutes in advance (9.30AM GMT).

Entered the room and the standby was displayed in the corner with a message next scheduled session 10:30PM

I had a look at the schedule information for the seminar and at the bottom the time zone shows (GMT-12:00) International Date Line West.

I checked the timezone on our account and it's set correctly for the UK.

I could be wrong, but it looks like when we are scheduling a seminar it's setting the time as International Date Line West. 11 hours behind our current time.

Jorma_at_Knox
Jorma_at_Knox
Legend
September 12, 2013

cpd-solutions,

It looks as if you are in the UK, but the time zone set on your account is for the other side of the world. If you are in the UK you will want the time zone set to

The time zone can be set on the account level (Administration > Account > Edit Info) or at the individual level (My Profile >  Edit My Preferences)

A
Anonymous
September 12, 2013

Brilliant, thank you.

Nikhil Sharma
Adobe Employee
Nikhil Sharma
Adobe Employee
September 11, 2013

Hi GuillemCB,

can you please confirm from semianr sesison page whether there is a  scheduled session at the time when you were trying to login to seminar.

Did you(hosts joined the room) observed any orange notifier in the seminar room mentioning that it is being running in  Stand By mode.

As you have mentioned no more than 10 people were able to login to seminar --> it means your seminar was running in Stand By Mode.

A
Adobe Employee
Ashwani Gupta
Adobe Employee
September 11, 2013

Did user try to enter the room using seminar URL or the event URL. Ideally, if you scheduled an event (and added seminar to that event), users should join it via event login.

V
VbasariAuthor
Known Participant
September 11, 2013

Hi snikihil123 and Aswani,

thanks for your answers. Case number is 0184682196.

  • Yes, the Stand by mode was displayed all the time
  • The users entered via the Event invitation

The Seminar and the Event were created mid-late August. From the information we got for the update to v9.1, it clearly said that if we were having the Event module, no action had to be taken from us.

Thanks.

A
Adobe Employee
A_Gautam1
Adobe Employee
September 11, 2013

Thanks for reaching out to us & apologies for the experience, please share the case# which you opened with support and I would have a resource work with you on this issue.

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