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Participant
Aug 12, 2020 6:31 PM UTC
Answered

Not possible the enter the meeting room

I need support please.

When I try to enter the room as the host or as participant, I always get the message below.

I have purchased a meeting host 25 license.

I have read many posts and spend few hours trying in vain...help please.

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    Jorma_at_Knox
    Jorma_at_KnoxCorrect answer
    Legend
    Aug 12, 2020 7:59 PM UTC

    It looks to me like the account wasn't provisioned correctly. The Meeting Peak Concurrent User limit should not be 0. Contact Adobe Support to have them fix that. 

    https://helpx.adobe.com/adobe-connect/connect-support.html

    1 reply

    Jorma_at_Knox
    Jorma_at_KnoxCorrect answer
    Legend
    Aug 12, 2020 7:59 PM UTC

    It looks to me like the account wasn't provisioned correctly. The Meeting Peak Concurrent User limit should not be 0. Contact Adobe Support to have them fix that. 

    https://helpx.adobe.com/adobe-connect/connect-support.html

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