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Phippsmoto16
Participant
May 20, 2013
Question

One of my attendee cannot see the shared document but he can see the share screen. Please help.

  • May 20, 2013
  • 2 replies
  • 1172 views

I had a few people in a meeting, everyone was able to see my shared document but one person could not see it. Then I used shared screen and open the document on my desktop, he saw it without any problem.

His computer is Windows 7, Adobe Flash player is version 11. He had Adobe Connect add-in in his computer. There is no firewall and Internet connect was perfect.

Does anyone can give me some suggestions? Thank you.

  1. P.S. I asked him to share a document with everyone. After he uploaded a document, everyone saw the document but him.
This topic has been closed for replies.

2 replies

Nikhil Sharma
Adobe Employee
Nikhil Sharma
Adobe Employee
June 22, 2013

Hi Phippsmoto16

Could you please upload a screen shot of what user is getting at his end when you upload the content in share pod.

Also info on with which content type you have faced this issue?

is at viewer's side is it complete blank share pod .

Thanks

Nikhil

C
cj_mahoney
Participant
June 6, 2013

Adobe makes software with bugs and then offers no support. See? You're in a forum.

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