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finfife
finfife
Participant
Jan 10, 2015 8:08 PM UTC
Question

"Open an Adobe Connect case" link leads to 404 Page Not Found error

From the "Adobe Connect Help / Adobe Connect Support" page at:

http://helpx.adobe.com/adobe-connect/connect-support.html

Click on "Open an Adobe Connect case".

See 404 error page.

That bad link points to:

https://www.adobe.com/account/sign-in.supportenterpriseportal.html

... which does not exist.

Does Adobe Connect still let customers open support cases?  I know they still use a support case system, since one was opened for me a couple of months ago, but IIRC, they opened it on their side.  Maybe customers can no longer directly submit cases.  In any event, the broken link obviously should be fixed -- either corrected to point to a valid support case entry page, or deleted if customers are no longer allowed to open cases.

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    2 replies

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    Jan 10, 2015 10:00 PM UTC

    I would recommend bringing this up with Adobe Support, as it will get a more useful response than on the user forums here.

    A good place to start: Adobe Connect Chat Support

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    finfife
    finfifeAuthor
    Participant
    Jan 11, 2015 2:04 AM UTC

    Thanks for the suggestion.  Chat was offline when I encountered this problem.  And of course I couldn't open a support case.  So I wrote it here.  Chat is online now, so I'll let them know.

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