Overcharged for ten months

Hello everyone!

I am trying to get a hold of an actual human from Adobe. I called yesterday during their hours, was on hold for an hour and a half and never got a response. The chat has been down as well so I can’t use that.

Last March I cancelled my subscription to Creative Cloud. By April, the service was terminated. Cool, I thought. But I’ve come to realize that they RENEWED my subscription in June without my consent. They have been charging me for the past ten months for a service I didn’t want and had already cancelled. I didn’t even suspect anything because to this day I get about 1/2 emails a month asking for me to come back to Creative Cloud.

I have all the emails and evidence. I would email them to Adobe but they don’t have a support email address. I don’t want to have to go to court but I will if I have to.

If anyone from Adobe is reading this, or if anyone knows how to get in contact with them, PLEASE let me know. I’m out hundreds of dollars.