Participant cannot join webinar, receives "webinar has ended message" while the webinar is indeed in session.

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A participant tried to join a webinar while it was still in session via the Event Login Link. They received a message "webinar has ended" (or something similar) when trying to join with the email address they registered with. The webinar was still in session, so I'm not sure what was going on?? Anyone else have this issue?

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Jorma_at_Knox

Legend

Had the end time for the event passed? If so, this will not allow the individual(s) to access the meeting room, even if it is still active.

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turner123Author

Participating Frequently

No, the webinar was still in session. That's what's so strange about it.

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Adonna_Stueckradt

Participant

This happened to one of my users but they were using the wrong link. Is there any chance they would have had links to two different meetings and mistakenly used the wrong one?

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