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T
turner123
Participating Frequently
August 13, 2014
Question

Participant cannot join webinar, receives "webinar has ended message" while the webinar is indeed in session.

  • August 13, 2014
  • 1 reply
  • 519 views

A participant tried to join a webinar while it was still in session via the Event Login Link.  They received a message "webinar has ended" (or something similar) when trying to join with the email address they registered with.  The webinar was still in session, so I'm not sure what was going on??  Anyone else have this issue?

    This topic has been closed for replies.

    1 reply

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    August 13, 2014

    Had the end time for the event passed? If so, this will not allow the individual(s) to access the meeting room, even if it is still active.

    T
    turner123Author
    Participating Frequently
    August 14, 2014

    No, the webinar was still in session.  That's what's so strange about it.

    A
    Adonna_Stueckradt
    Participant
    August 25, 2014

    This happened to one of my users but they were using the wrong link.  Is there any chance they would have had links to two different meetings and mistakenly used the wrong one?

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