Participant Video Issue - Dell Vostro 1500

Hello -

I searched this issue but got nothing - perhaps this forum can help.

Using Adobe Connect 8, I am the 'host' and not having issues.

I have a participant who is attempting to use the integrated camera on her Dell Vostro 1500 (XP equipped) during the meeting.  In this particular implementation the participants login as 'guests' and I enable their video sharing rights so that they can have a virutal panel.  Everybody worked (8 + cams) except for one participant who is using the Dell.  Her video does actually connect, but shows up as just a black screen with her username at the bottom of it.  I just tried to re-test with her 1 on 1 but could not get to the bottom of it and it has me stumped.

I had her do the following:

• Confirm that her laptop was 'open' and that she was using the laptop monitor (make sure the image wasn't black bc the laptop was closed )
• Run the Adobe Connect Connection test (flash player, connection speed etc.)
• Right click on her video pod, click on the camera and the one selected is 'integrated'.  She did have another camera option (which I found strange) called 'imaging' or something, and I had her try to switch to that and no dice.
• She is currently installing the plugin locally - I have not yet heard back from her.

Has anybody else had or remedied a similar issue - participant video starting, and linking to their login (name at bottom of viewer) but showing up all 'black'?

The only thing I have read is some laptops not hitting the desired 'resolution' for the chat window...that most newer laptops will auto resize.....

Anyhow - thanks in advance for any insight/advice.  The product has been working pretty well otherwise.

Justin