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fizam85635911
Participant
May 15, 2017
Question

Participants camera on iOS phone device not activated

  • May 15, 2017
  • 1 reply
  • 509 views

Hi,

I am due to attend a web interview at 12 noon (GMT) and need urgent help in ensuring that my camera is working. At previous attempts to conduct this interview I was able to connect with the host via adobe connect ok however  camera icon did not appear. The host reassured me that all access was granted at his end however something was preventing my app from accessing the camera. I am using an iPhone 6 and the camera is fully functioning. Please can somone help and advise how I go about changing the settings on my phone to allow connect to access my camera.

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    1 reply

    Thomas Gunter-Kremers
    Thomas Gunter-Kremers
    Participating Frequently
    May 15, 2017

    This is a bug but should be fixed soon

    SOLUTION:  if you have mobile participants in the room who need webcam rights, you’ll need to turn off ‘Enable Webcam for Participants’ for ALL participants, and then enable everyone’s video individually from the attendee list. 

    NOTE: If the mobile user is promoted to Presenter, their webcam will be enabled, so this is a possible workaround if Presenter rights are acceptable.

    tell these to the interviewer or use a computer instead of your phone

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