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teriw38899602
Participant
Feb 23, 2021 6:25 PM UTC
Question

Participants continuously losing connection

Our meeting room has worked well in the past. BUT, the last 2 weeks, we've had participants being booted out or losing their connections. Today, we documented one participant losing his connection 6 times in the first 15 minutes. He has downloaded the update--matter of fact, we had everyone update their app. The connection testing went well. We had everyone turn off their webcams--and everything else they may have opened--to reduce bandwidth and we continue to have issues. We even had some presenters that contiuously lost the video button and had to reboot. This was a horrible day. Anything else?

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2 replies

Feb 23, 2021 7:34 PM UTC

We have been dealing with the same issue, and it is gotten progressively worse with the new "update". It's bad enough the new app dumbs downand complicates our entire workflow but e connectivity issues are a killer. 

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Chris Zabriskie
Known Participant
Feb 23, 2021 7:02 PM UTC

I agree.  It seems to have gotten worse since yesterday when 11.2 was released.  It's particularly bad with participants joining via the web browser.

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