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Kristian_C1
Inspiring
Mar 22, 2012 3:01 PM UTC
Question

Participants See Black Screen

Hi everyone,

One of our instructors encountered a new problem yesterday. The instructor and some -- but not all -- of her students could see all of the pods and interact normally, but other participants could only see a black screen. No one had difficulties logging in and everyone could hear normally, but a significant number of students couldn't see any pods.

Our coures are running Adobe Connect 8.2.0.0 with the Add-in disabled on a hosted server.

Here's a screenshot of what users saw:

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6 replies

Jorma_at_Knox
Jorma_at_Knox
Legend
Mar 22, 2012 6:42 PM UTC

This looks like a recording of a live session that is being watched. I could be an issue of the content either not being available (viewing permissions are private) or maybe it was removed from the server.

Did the users in the live meeting experience this as well? What was supposed to be shown here?

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Kristian_C1Author
Inspiring
Mar 22, 2012 7:03 PM UTC

You're right, it is a screenshot from a recording, but it's identical to what participants saw during the live session. I just posted this because I wasn't able to get a screenshot during the meeting.

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John_Stegenga
Participating Frequently
Apr 5, 2012 2:23 PM UTC

One of the patches in the 8.2.x chain has a fix for that, if I recall.

What was the content being shared? Desktop?

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