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yukonyay
Participant
May 23, 2014
Question

Payment by credit card

  • May 23, 2014
  • 1 reply
  • 406 views

Hello. I've tried to buy Adobe connect by credit card.

I entered correct information about credit card and then clicked continue

but website was not moved on to next page and also no error message was not shown.

I asked credit card company about this problem. They said they can not find any problem about the credit card

but they are afraid that Adobe website has  some problem for payment.

Please let me know how to buy Adobe connect by credit card.

Best regards,

Yukonyay

    This topic has been closed for replies.

    1 reply

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    May 23, 2014

    If it is not working at this site, Adobe - Adobe Connect Service Plans, I would contact the support team here, Adobe Connect Help | Adobe Connect Support, and see if they can help you resolve your issue.

    Y
    yukonyayAuthor
    Participant
    May 30, 2014

    Hi,Jorma

    I've tried to purchase Adobe Connect at Adobe - Adobe Connect Service Plans again. I enterd required information and clicked [continue]button but no response.

    My card information is correct and entered all information completely.

    Could you tell me what was wrong with my operation?

    Regards,

    Yukonyay

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    May 30, 2014

    Unfortunately I can't. I don't work for Adobe and have no visibility as to what may be happening. You should reach out to the support team through the second link I provided. After you select any option from the drop down menu, there is an I still need help button. Click that and you should be able to start a chat session with someone at Adobe.

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