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fragilebloom
Participant
October 25, 2012
Question

PDF does not open after uploading into Connect

  • October 25, 2012
  • 1 reply
  • 3330 views

I was helping with 2 Adobe Connect sessions 2 days ago and several PDFs that were earlier uploaded into the class could not open. The error message was "The selected document could not be retrieved. Please try uploading the document again." We encountered the same message when uploading some PDFs and we had to repeatedly try again until Connect evenutally allowed the files to be uploaded. The PDF files opened nicely when we tested at the point of successful upload. They fail to open the next day during class.

Any input on this?

Thanks in advance,

Ivy

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1 reply

Jorma_at_Knox
Jorma_at_Knox
Legend
October 25, 2012

Why did they need to be re-uploaded? Once you upload something to a Connect room, it should be available to use again whenever you want, unless it is specifically deleted.

Did you try uploading the PDF to the Content library first, and then pulling it into the room from there?

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fragilebloomAuthor
Participant
October 25, 2012

We had to re-upload because the error message says "The selected document could not be retrieved. Please try uploading the document again." when we tried to upload that into Connect the very first time. Repeated trying will eventually get the PDF uploaded. We then tried to open and close the PDF from there and it was perfect. However, the next day, when the class was in progress, many of the PDFs could not open, the same error message appeared. We had to share screen for those presentations. May be, I should have uploaded it into the content library first and then pulling them into the room. Thanks.

Jorma_at_Knox
Jorma_at_Knox
Legend
October 25, 2012

Make sure there are no security permissions on the document or graphics other than simple images.

If the document was uploaded and then unable to retrieve, then it sounds like it was removed from the server, but still in the history of the Share pod.

Not sure about why the document wouldn't upload, that may be something that Adobe would need to look at.

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