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Anonymous
May 14, 2013 8:25 PM UTC
Answered

Poor Support!

Can't log in to paid subscription ConnectNow. "Ongoing Maintenance" error message has been up for at least 6 hours with no ability to contact Support and no status update. Lost client presentations. Is this the best Adobe can do?

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    Jorma_at_Knox
    Jorma_at_KnoxCorrect answer
    Legend
    May 15, 2013 2:33 AM UTC

    Adobe has dropped the ConnectNow product. It was part of the re-vamp of the acrobat.com offering.

    Adobe wrote (in an email from late November to all acrobat.com members):

    effective January 10, 2013 — Adobe® ConnectNow will no longer be offered through Acrobat.com. However, we encourage you to consider Adobe® Connect™ for your web conferencing needs.

    You can now purchase a Connect account through adobe.com or you can contact a reseller for more option on annual accounts. If you are looking for a simple, cost effective option, then purchasing through adobe.com is probably the best solution as an individual.

    https://service.acrobat.com/cfusion/bots/purchase/index.cfm

    If you have a Connect account you can check the server environment of accounts hosted with Adobe here:
    http://www.adobe.com/cfusion/adobeconnect/index.cfm?event=serverStatus

    Message was edited by: Jorma Jennings

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    4 replies

    AnnapolisKen
    AnnapolisKen
    Participating Frequently
    Nov 16, 2017 2:43 PM UTC

    Adobe Connect support is awful!

    There is no way to create a case.

    The phone menu doesn't mention Connect. (1-800-443-8158).

    The website Contact page has not worked for years:

    Can someone at Adobe show its loyal users some love?

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    Tom Gunter-Kremers Clarix
    Tom Gunter-Kremers Clarix
    Participating Frequently
    Nov 16, 2017 2:58 PM UTC

    Please call 1800-422 3623 and use option 1 for In Meeting support if you are on an enterprise license (branded url), or let me know how I can help with your issue or escalation of tickets.

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      Jorma_at_Knox
      Jorma_at_KnoxCorrect answer
      Legend
      May 15, 2013 2:33 AM UTC

      Adobe has dropped the ConnectNow product. It was part of the re-vamp of the acrobat.com offering.

      Adobe wrote (in an email from late November to all acrobat.com members):

      effective January 10, 2013 — Adobe® ConnectNow will no longer be offered through Acrobat.com. However, we encourage you to consider Adobe® Connect™ for your web conferencing needs.

      You can now purchase a Connect account through adobe.com or you can contact a reseller for more option on annual accounts. If you are looking for a simple, cost effective option, then purchasing through adobe.com is probably the best solution as an individual.

      https://service.acrobat.com/cfusion/bots/purchase/index.cfm

      If you have a Connect account you can check the server environment of accounts hosted with Adobe here:
      http://www.adobe.com/cfusion/adobeconnect/index.cfm?event=serverStatus

      Message was edited by: Jorma Jennings

      Translate
      David__B
      David__B
      Legend
      May 14, 2013 11:14 PM UTC

      Hi Cafmcafm7007,

      Might try here: http://helpx.adobe.com/adobe-connect/connect-support.html

      -Dave

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