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March 24, 2014
Answered

Problem Changing Event Banners

  • March 24, 2014
  • 2 replies
  • 717 views

I can no longer change event banner images after I've created an event. The first banner I upload when creating the event works, but it does not work if I try to change to a different banner image later. I either still see the original image or a blank space appears instead. I've tried with multiple file types and in different browsers, but the problem persists. Has anyone else experienced this problem? Is there a way to fix it?

    This topic has been closed for replies.
    Correct answer sameer_puri

    Hi,

    The issue has been identified as a bug and is now being tracked as bug# 3732149.. We will provide a fix for the same soon.

    Thanks

    Sameer Puri

    2 replies

    sameer_puri
    Adobe Employee
    sameer_puriCorrect answer
    Adobe Employee
    April 3, 2014

    Hi,

    The issue has been identified as a bug and is now being tracked as bug# 3732149.. We will provide a fix for the same soon.

    Thanks

    Sameer Puri

    April 23, 2014

    Hi,

    I have been trying to upload a large banner to my event. I have tried using both jpeg and png files, the image is the correct size and resolution - is this linked to your bug?

    Thanks.

    Inspiring
    April 23, 2014

    I don't think so. I've had no problems uploading graphics, PDF or any

    other file. My problem was accessing an mp3 that had already been

    uploaded.

    Participant
    March 25, 2014

    @Grlobi - We're having the same problem, but we just see a giant blank space where the large, small and speaker banners should be. It just happend today and we can't find any information on how to go about fixing it.

    Has anyone had this issue before and was able to resolve it?