Problem in Shared Content: "The selected document could not be retrieved"

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Anyone knows how to solve this problem in the Shared Content occurs with pdf files only: "The selected document could not be retrieved, please try uploading the document again."

Thank you very much in advanced.

Desktop application

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K

Kristian_C1

Inspiring

Is the PDF locked? I've run into this error in two situations:

1. When uploading an interactive PDF (as Jorma noted)

2. When uploading a locked PDF

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Jorma_at_Knox

Legend

Try re-uploading it and see if that solves the problem.

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A

Anonymous

Thank you Jorma Jennings, I have tried to upload again but it doesn't work with only some pdf files. Some pdf files are still okay. They are the same version 1.6 (7x).

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Jorma_at_Knox

Legend

Are the PDF's interactive or have any complicated graphics on them?

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