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A
Anonymous
August 24, 2011
Question

problem: Recorded meeting skips ppt slides but keeps the audio

  • August 24, 2011
  • 1 reply
  • 773 views

We're new to Adobe Connect.  We wanted to recorde a ppt with audio from the presenter.  So we did that, but when we play it back, the ppt skips from the first slide to the last slide, while the audio continues through the whole narrative.  It didn't look that way while we were recording it.

This isn't the first meeting we recorded, but it's the first one that this happened to.

What happend?

Can it be fixed through editing or do we need to re-record it?

We have a subscription to Adobe Connect.

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    1 reply

    A
    Anonymous
    August 24, 2011

    It sounds like it was corrupted. I have heard of the support team repairing these issues but they have to get a hold of the link or file.

    I recommend calling into Support and getting them to take a look.

    I assume this is Adobe Hosted versus on your own server, this was infrequent with Connect 8 but fixed with 8.1.2 which was just rolled out a couple of days ago.

    Sorry about that.

    A
    Anonymous
    August 24, 2011

    thanks for the info - I've never contacted Adobe Connect support before - how do I get a hold of them?  And yes, it's hosted by them and not on our server (we don't even have a server)...

    A
    Anonymous
    August 24, 2011

    Very good point.

    There are two types of Tiered Telephone Support depending on the situation/relationship with Adobe:

    Tier 1 (Base – 1-800-422-3623)  - this is free and is entry level support

    Tier 2 (Gold & Platinum – 1-866-335 2256) - this is for Corporate/Government/Education/University Accounts who have PAID for Adobe Support

    Tier Three - This number is assigned based on the contract arrnagement

    This is for North America. (I don't cover International but you can look here for those numbers: http://www.adobe.com/support/contact/  (enter your country)

    Of course there are the web based support at www.adobe.com\support and http://connectusers.com and Google searches.

    When you do call SUpport it is extremely important to:

    1. Get the name of the support rep

    2. Get the support ticket number

    3. If you do not get a satisfactory answer, then request that the ticket be escalated and you can ask for a manager if you are not happy with the situation. It all depends on if an issue is product related, situational, your installation, future product fix, etc.....it all depends on all the factors.

    Hope that helps.

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