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Chris Zabriskie
Chris Zabriskie
Known Participant
Feb 10, 2021 2:03 PM UTC
Question

Problem with Adobe Connect recordings not opening/not opening reliably.

I have a recorded meeting, but it does not open in either HTML or App.  This has got to work more seemlessly.  Any suggestions?

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    7 replies

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    Feb 11, 2021 5:53 PM UTC

    The recording launches for me and plays back without issue. I'd try uninstalling the Connect App and then downloading and reinstalling the App from here to get the latest version.

     

    https://helpx.adobe.com/adobe-connect/connect-downloads-updates.html#Application

     

    Alternatively, you can tell Connect to not use the App by adding ?proto=false&html-view=true to the end of the url for the recording. That would launch the recording in your browser, which may also be a viable solution.

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      Leonardo5F97
      Participant
      Feb 12, 2021 8:01 PM UTC

      The second option worked for me, I share this with my coworkers also.

      Thanks! 

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        Jorma_at_Knox
        Jorma_at_Knox
        Legend
        Feb 10, 2021 5:34 PM UTC

        Any chance you can share an error or a screen shot of where it's getting stuck?

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        Leonardo5F97
        Participant
        Feb 11, 2021 4:48 PM UTC

        I'm Having the same issue, Here is a video.

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        Leonardo5F97
        Participant
        Feb 11, 2021 4:50 PM UTC

        It didn't worked sorry,  it get stucked after putting the link into the browser. after 3 attempts it shows this.

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