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davetorking
Participant
September 3, 2015
Question

Problem with triggers for thank you emails in Events Management module

  • September 3, 2015
  • 1 reply
  • 441 views

We are running some tests before going live with clients. In the test we have five live events which use the same content (meeting room). We clean up the room and re-use it for each event. We have set-up the five events in the Events Management module and invited participants through that module so they are registered in the system. We have set-up thank-you emails for both attended and absent participants (along with various reminder emails ahead of the event).

I am wondering how does the Events Management module determine if a participant attended the given live session? We have noticed that it has sent the "You attended" email to participants who attended an earlier session but not the current session (but were enrolled for both). It didn't seem to know that they didn't attend the latest session and seems to be basing their attendance because they have previously attended an earlier session in the same room.

So I am wondering what the trigger is for attended/absent in a session run through the Events Management module as it seems to have trouble with participants enrolled in multiple sessions in the same room - once they have attended one session, they appear to be deemed as "attending all future sessions in the same room". Could someone from Adobe please shed some light on how this works?

Thanks,

David

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1 reply

Jorma_at_Knox
Jorma_at_Knox
Legend
September 3, 2015

Every Event should have a unique URL, and unique tracking. The fact that they are linked to the same room shouldn't matter. Are you having people attend repeatedly through the same Event? That would explain why they only get the Attended status once, as Connect's Events module doesn't support recursions in a single event.

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davetorkingAuthor
Participant
September 3, 2015

Thanks for the reply. We have five seperate events each with their own unique URL, but all linked to the same content (meeting room). We are not having people repeatedly attend through the same event (I can only wish that Adobe Connect did support repeating events/recursions - and that's not possible anyway as once the time of an event has passed, the URL no longer grants access to the meeting room). So that isn't the solution.

I also would have thought the Events Management module would have used the event URL as its tracking mechanism, but it seems like it doesn't. Or if it does, then there is a bug. As people who didn't attend the event are getting thank you emails as an attendee, not someone absent.

Is there someone from Adobe here who can verify what trigger the Events Management module uses to determine attended vs absent in an event?

Thanks,

David

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