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Desirée_Muñoz
Known Participant
Oct 20, 2009 1:52 PM UTC
Question

Problems with a Vaio andthe Adin of Connect Pro

Dear all:

I have a custoemr using a Vaio laptop and it has problems with the Ad in of Connect.

Each time she tries to get the proof of connection (eventhough she has the last version ogb the Adin) automatically Connect said that there´s a problem with the Ad in and take her out.

If she´s in a meeting se cannot share anythin (she can charge documents) and also she cannot connect a web camera.

Any idea?

Thanls in advance,

Desirée

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    3 replies

    Derek_MacBeth
    Participating Frequently
    Nov 10, 2009 4:07 PM UTC

    We have the same problem on multiple computers running Windows XP SP3.  We have a licensed Connect 6 server that worked fine until about a month ago, and now every machine around seems to be having the problem.  I truly hope we can find a solution for this before our company execs kill me .

    Derek

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    Desirée_MuñozAuthor
    Known Participant
    Nov 10, 2009 5:06 PM UTC

    Dear Derek:

    I have reported this issue to Connect Tech Support.

    It happens the same with Connect 7.

    I will let you know if there´s any solution

    Have you tried to use an older version of the Connect Ad in?

    Regards,

    Desirée

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    Derek_MacBeth
    Participating Frequently
    Nov 11, 2009 7:56 PM UTC

    Hi Desirée.

    Sorry I didn't see this yesterday.  I hadn't exempted the site from my junk filter yet.  I haven't tried any older versions, because the version I had when the problem started was the one that corrected the expired certificate problem, so I don't think I can go back any further.  Thanks for your reply though.

    Derek

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