Problems with Connect API report-bulk-objects call

We have a system for downloading recordings automatically the night after they are made using the Connect API. Recently the report-bulk-objects call has failed to find any recordings after August 4, 2017.

For example, this call fails to find the many recordings we made last week:

In 2015 this call also failed to work until an Adobe tech did some backend repairs.

Has anyone else had a similar experience?

In other news, Adobe's case system support is atrocious. Can anyone figure out how to open a case?

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Correct answer Jorma_at_Knox

Not sure why the API call isn't working for you. Is it returning some of the recordings made and not others or is it just throwing an error message?

If I use that same call on my account I get a return of the recordings made after August 4th.

You can contact Adobe Connect and open a case here: Adobe Connect Help | Adobe Connect Support

Lots of options and it's pretty easy. Chat, email or call.

Jorma_at_KnoxCorrect answer

Legend

Not sure why the API call isn't working for you. Is it returning some of the recordings made and not others or is it just throwing an error message?

If I use that same call on my account I get a return of the recordings made after August 4th.

You can contact Adobe Connect and open a case here: Adobe Connect Help | Adobe Connect Support

Lots of options and it's pretty easy. Chat, email or call.

Participating Frequently

Thank you. It was returning with status OK, but not finding any recordings.

I was able to change the filters and find recordings before that date, or find other items (meetings and content) after that date.

The call with the filters I needed failed for about two weeks, and then started working again. I didn't change the call or any code.

As I said before, it has happened at least one time before. And I should say that our instance is hosted by Adobe.

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