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scapegoat23
Participant
Oct 5, 2016 2:28 PM UTC
Question

Problems with users on Mac trying to view recordings

I have received a couple of emails from users trying to view a password protected recording on connect. They open the url in either safari or chrome and enter the password the follwoing then happens:

  1. The page refreshes and the password disappears
  2. It asks them to download Adobe Connect or to try again - They try again as they already have the app and it goes back to 1.

I don't have a Mac so can't test it out but has anyone had similar problems and found a solution

Thanks

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    3 replies

    Jorma_at_Knox
    Jorma_at_Knox
    Legend
    Oct 5, 2016 2:47 PM UTC

    Apple changed something in Safari with the latest update for the Mac OS. It is not correctly launching the Add-in for Connect. The best workaround is to have them use any other web browser.

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    scapegoat23Author
    Participant
    Oct 5, 2016 2:59 PM UTC

    Ok, but they also tried chrome and had the same problem so I'm still not sure what is up.

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    WasteWaterEd
    Known Participant
    Oct 14, 2016 5:43 PM UTC

    We are an all Mac organization and I've put off upgrading us to Sierra - the last time when we went to El Capitan we had all kinds of troubleshooting until Adobe upgraded? I see one scheduled for Nov 6 so this might be part of it?

    My newest problem is the mic freezing!

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