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Participant
Feb 22, 2022 1:05 PM UTC
Answered

Public Connect Recordings

Hi- we recorded some connect webinars and I have links for these. Our licence has expired - it looks like the links no longer work. I want to access these videos to convert to mp4. Is this possible?

Thanks

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    LinSims
    LinSimsCorrect answer
    Community Expert
    Feb 22, 2022 1:19 PM UTC

    Adobe Connect is not supported on this forum. Try here, instead: http://www.connectusers.com/

     

    Help for Adobe Connect: https://helpx.adobe.com/support/connect.html

     

    Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

    You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

    Click the chat icon at the bottom right of the page to open a chat session.


    PHONE: You can also search this page for a regionally appropriate phone number for customer support.

    https://helpx.adobe.com/contact/phone.html

    3 replies

    Jorma_at_Knox
    Legend
    Feb 23, 2022 3:23 PM UTC

    If your account is expired then you are probably not going to be able to convert the recordings to MP4. This should have been done prior to the account being shut down. 

     

    Depending on how long ago the account was expired, you may be able to get the account reactivated and get access to the recordings. But it isn't a big window that you have before the content for the account is permanently deleted. 

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    LinSims
    Community Expert
    LinSimsCommunity ExpertCorrect answer
    Community Expert
    Feb 22, 2022 1:19 PM UTC

    Adobe Connect is not supported on this forum. Try here, instead: http://www.connectusers.com/

     

    Help for Adobe Connect: https://helpx.adobe.com/support/connect.html

     

    Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

    You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

    Click the chat icon at the bottom right of the page to open a chat session.


    PHONE: You can also search this page for a regionally appropriate phone number for customer support.

    https://helpx.adobe.com/contact/phone.html

    Translate
    Participant
    Feb 22, 2022 1:31 PM UTC

    Thanks for your help - appreciated

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