Purchased a new seminar room (webinar manager 100) : not activated !

Hello there !

Having one Webinar Manager 100 for few years, we want to increase our capacity and be able to organize two webinars sessions the same time.

In this perspective, we ordered 1 more Webinar Manager 100.

Since then (few days ago), we noticed no change : neither a new seminar license appears in "User seminars", nore it appears in our administration board :

Is it a misunderstanding from us ?

Any ideas concerning the cause of this problem ?

Thank you very much for you help.
Sincerely yours,
Nicolas.